General Manager
1 month ago
We're looking for motivated, engaged people to help make everyone's journeys better.
Manages and directs the operation of the airline catering unit or "flight kitchen" with gross revenues of $20M to $65M+ and direct and indirect headcount of 175 to 600+ employees.Main Duties and Responsibilities:
- Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met.
- Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls.
- Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.
- Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.
- Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.
- Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.
- Supports and assist Lean initiatives, and Quality initiatives to achieve OPEX targets.
- Monitors all training programs that are required to be conducted to ensure all Corporate Polices and Procedures are followed and maintained.
- Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments.
- Supports customer audits, government audits to meet compliance
- Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.
- Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.
- Assists the Regional GM on projects, investigations, training, corporate goals and objectives, and airline requests.
- Completes all administrative reports in an accurate and timely manner.
- Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.
- Drives prevention vs. detection of defects.
- Coordinates actions to prevent the occurrences of nonconformities.
- Maintains customer compliance resolution.
- Responsible for the maintenance of key performance metrics for the Operation organization.
- Verifies and insures company policies and procedures are followed.
- Insures quality specifications and requirements are followed and met.
- Develops Standard Operating Procedures.
- Responsible for safety, quality and compliance to customer specification.
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
- Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
- Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.
Qualifications
Education:
- Bachelor's Degree in business administration or a related field if preferred
Work Experience:
- Successful track record as a Manager or Assistant Manager in airline catering required.
- 10+ years of experience in in-flight catering or food manufacturing environment required.
- Demonstrated experience with managing financials with budget responsibility required.
- Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
- Proven experience successfully managing a team of supervisors and managers required.
- Previous customer service and/or account management experience required.
- Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
- Labor relations experience is required.
Technical Skills: (Certification, Licenses and Registration)
- Candidate should be comfortable with all levels of employees and have the ability to drive positive program change.
- Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.
- Must have strong and effective leadership skills
- Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
- Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security.
- Advanced Microsoft office tool skills (excel, word).
- Knowledge of quality auditing, inspection methods.
- Detail oriented and excellent project management skills.
- Strong organizational skills, able to prioritize responsibilities and multi-task.
- Change Agent.
- Able to obtain an AOA badge and customs seal
Language / Communication Skills:
- Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
- Excellent written and oral communication skills.
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 25% as required to attend management or leadership team meetings
Exemption Classification: Exempt
Internal Relationships: Unit and leadership employees
External Relationships: customers/vendors
Work Environment / Requirements of the Job:
- Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
- In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
- Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
- A rotating schedule of 55+ hours per week is typical.
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): VP of Operations or Dir, Business Unit
Dotted Line Manager (Title, if applicable): NA
Number of Direct Reports: Varies by unit: up to 20+
Number of Dotted Line Reports:
Estimated Total Size of Team: Varies by unit 20+
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone's day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
We anticipate that this job will close on:
07/12/2024For California Residents, please click here to view our California privacy notice.
If you want to be part of a team that helps make travel and culinary memories, join us
-
Production Manager
13 hours ago
New York, New York, United States General Shale Full timeJob Summary:General Shale is seeking a skilled Production Manager to oversee the daily operations of our production facility. As a key member of our team, you will be responsible for ensuring the efficient and safe production of our products.Key Responsibilities:Manage and direct employees to achieve production and quality goals, while maintaining a safe...
-
General Manager
4 weeks ago
New York, New York, United States Chef Daniel Boulud Restaurants Full timeThe Dinex Group, the management company of Chef Daniel Boulud, is looking for a General Manager to oversee all daily operations for our restaurant. The General Manager position is a salary-based position that manages all the front-of-house employees and works closely with the Executive Chef of the restaurant. The General Manager is responsible for...
-
General Manager
4 weeks ago
New York, New York, United States Hilton Garden Inn NYC Financial CenterManhattan Downtown Full timeThe General Manager (GM) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.Work directly with the hotel's Management Team to manage all activities of the...
-
General Manager
3 weeks ago
New York, New York, United States Hyatt Union Square New York Full timeOverviewOpportunity: General ManagerHyatt Union Square is seeking a General Manager to lead the team. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction.Your Growth PathArea General Manager Regional Director of Operations Your FocusesLeadershipLead, inspire, and mentor...
-
General Manager NYC
2 months ago
New York, New York, United States PERSONE NYC Full timeHello New Yorkers and Happy SummerWe are looking for a Passionate and ExperiencedGENERAL MANAGERS and RESTAURANT MANAGERS+ 2 Years of Experience in NYC restaurants*Passionate, Outgoing and Service-Focused*Growing restaurant groupAre you interested in any of these exciting opportunities?Email us at: FRONT OF THE HOUSE Management: -GENERAL MANAGER/CONSULTANT...
-
Assistant General Manager
1 month ago
New York, New York, United States Fairfield Inn & Suites New York Midtown ManhattanPenn Station Full timeSummary: The Assistant General Manager/Hotel Manager directs and coordinates activities of the Front Office, Night Audit Housekeeping and Food and Beverage Departments. Position may include oversight of Maintenance activities. The Assistant General Manager/Hotel Manager will aid the General Manager in overall hotel operations. Essential Functions: Assigns...
-
Senior General Manager
7 hours ago
New York, New York, United States Puttery Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior General Manager to join our team at Puttery. As a key member of our leadership team, you will be responsible for the comprehensive management of venue operations and driving business growth.Key ResponsibilitiesOperational Excellence: Oversee daily business operations to ensure efficiency...
-
Restaurant General Manager
11 hours ago
New York, New York, United States One Haus Recruiting Full timeAbout the RoleWe are seeking an experienced and dynamic General Manager to lead our team at One Haus Recruiting. As the General Manager, you will oversee all aspects of restaurant operations, ensuring outstanding service, financial performance, and guest satisfaction.Key ResponsibilitiesStrategic Leadership: Provide strategic direction to achieve operational...
-
Retail General Manager
3 days ago
New York, New York, United States Domino's Franchise Full timeGeneral Manager RoleThe General Manager is responsible for the comprehensive management of store functions. This position is well-suited for individuals who have advanced within the organization or possess pertinent industry expertise. Compensation includes a salary with the opportunity for a monthly performance-based bonus.Work Schedule: Availability is...
-
Administrative Coordinator
3 days ago
New York, New York, United States Arc Fund Manager LLC Full timeJob OverviewAdministrative CoordinatorArc Fund Manager LLC is in search of an Administrative Coordinator to enhance their operational efficiency. This position encompasses a range of clerical tasks and specialized initiatives within the venture capital and property management sectors.Front Desk Responsibilities: Welcome guests, handle incoming calls, oversee...
-
Associate General Manager
1 week ago
New York, New York, United States Gracious Hospitality Management Full timeAbout Gracious Hospitality Management:Gracious Hospitality Management is a premier hospitality organization renowned for its Michelin-starred and James Beard-nominated dining establishments. Our focus lies in merging passion with profitability, ensuring our guests receive exceptional service and hospitality.We are proud to have earned a Michelin star for...
-
Restaurant General Manager
17 hours ago
New York, New York, United States Checkers Drive-In Restaurants , Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at Checkers Drive-In Restaurants, Inc. As a key member of our Corporate Field Operations team, you will be responsible for executing the restaurant plan, achieving sales and profits goals, and providing excellent Guest and Team service.Key...
-
General Manager
4 weeks ago
New York, New York, United States The Hotel Rhyland, opening 2025 Full timeThe Hotel Rhyland, opening 2025, is actively searching for a passionate, organized and results-driven General Manager to lead our team of hospitality professionals in the newly renovated hotel and event space.The Hotel Rhyland, known formerly as the Richouse, includes 202 guest rooms and will be the only green development of its kind in Flushing, emphasizing...
-
General Restaurant Manager
16 hours ago
New York, New York, United States Gelso & Grand Full timeJob OverviewGelso & Grand is seeking a highly skilled and experienced Restaurant General Manager to lead our team to success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesRestaurant...
-
General Manager
3 weeks ago
New York, New York, United States Fooda Full timeOur story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When...
-
Assistant General Manager
3 days ago
New York, New York, United States Restaurant Associates Full timeJob SummaryWorking as an Assistant General Manager, you are responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests, and the client as well as...
-
Assistant General Manager
1 month ago
New York, New York, United States Hampton Inn Manhattan-35th StEmpire State Bldg Full timeAs a prominent member of the property's Leadership Team, the Assistant General Manager serves as a critical liaison for hotel guests and functions as a right-hand to the General Manager. Concurrently, the assistant general manager leads the Front Office Team and operations and supports other operating departments such as housekeeping and engineering. The...
-
General Manager
11 hours ago
New York, New York, United States Eatfuku Full timeAbout the Role:The General Manager of Eatfuku is a key leadership position that requires a strong leader to oversee the daily operations of our restaurants. As an ambassador for the brand, you will be responsible for creating a fun and engaging guest experience, while also ensuring that our high standards of food quality, safety, and customer service are...
-
Assistant General Manager
2 months ago
New York, New York, United States Hilton Garden Inn New York Times Square North Full timeHilton Garden Inn Times Square North is currently seeking an Assistant General Manager. As a highly visible member of the property's Leadership Team, the Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently leading the Front Office Team and operations and supporting other...
-
Hospitality General Manager
3 days ago
New York, New York, United States Golden Group Foods Full timeJoin a dynamic and innovative culinary establishment led by a renowned Chef-Owner, celebrated for their contributions to the culinary arts and recognized by prestigious organizations. This exciting venture features a dual-concept dining experience, designed to accommodate approximately 200 guests.The venue will showcase two distinct dining experiences across...