Application Specialist

1 month ago

Remote, Oregon, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewWe are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction and system setup for the Flex Software Application Suite. In this role you will be responsible for supporting technical/end-user training activities within Software Deployment, with added focus on the user experience, customer workflows, and quality of the training.
This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.
Job Description

Responsibilities include but are not limited to:

  • Primarily responsible for the delivery of classroom technical training to external customers and occasionally internal employees
  • Responsible for the delivery of virtual instructor-led technical training to external customers and occasionally internal employees
  • Technical training primarily held at customer locations and occasionally facilitated virtually
  • Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel
  • Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services
  • Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.
  • Compile comprehensive training and technical documents, and course material for new and existing products or services
  • Measure knowledge transfer and training effectiveness
  • Monitor customer satisfaction through surveys and customer/rep feedback
  • Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies
  • Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI.
  • Ensure timely updates to the course curricula to reflect changes in product design and market demands
  • Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy
  • Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs.

You will have the opportunity to:

  • Improve the customer experience for education, products, and services
  • Meaningfully impact the company's short-term and long-term success
  • Grow and expand your role
  • Learn different aspects of products and services, including infrastructure, software applications, devices, and services
  • Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future.

To be successful, you will need:

  • 3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications
  • Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships
  • Exhibit strong communication skills, interpersonal skills, project management, and time management
  • Proven experience driving significant improvements with a team and business
  • Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth
  • Understand and explain the concept and facets of End to End solutions to students in varying job functions
  • Willing and able to travel (Up to 75%)

Desired Skills:

  • 1+ years of prior Information Technology (IT) and/or training experience
  • 1+ years of law enforcement/public safety experience
  • SAA, RAA, or Experience in Flex (Spillman) Application Software
  • Associates Degree

This position is a remote position and candidates can be located anywhere in the US. Due to travel requirements, it is preferred that candidates reside in the Northeast US .

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-TW1

#LI-REMOTE


Basic Requirements

  • 1-3 years experience in Public Safety AND/OR training.
  • Must be able to obtain background clearance as required by government customer
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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