Technical Support
4 weeks ago
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation.
This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands
Schedule
Our shifts may require working nights, weekends, and holidays.
Compensation
As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $78k all in.
Join our team...
The Technical Support & Sales Rep at GoDaddy is responsible for using their expertise to provide technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of GoDaddy's product offerings (which we'll train you on), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities.
What you'll get to do...
- Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
- Respond to technical inquiries from customers through various channels (phone, email, chat)
- Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets.
- Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.
- Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
- A high school diploma, GED, or equivalent work experience.
- 2+ years' sales experience with a proven record of understanding customer needs.
- 2+ years' experience in a commission, bonus, and/or metrics-driven environment.
- Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
- This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources.
- Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers.
- Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial 'no'. Experience consistently exceeding sales targets and delivering revenue growth a plus.
- Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.
- Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.
- Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.
- Team player: Thrive in a collaborative environment and work well with cross-functional teams.
- Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.
- Experience owning and/or operating a small and/or midsize business (SMB).
We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .
At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page .
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to
GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
-
Technical Support
3 weeks ago
Tempe, Arizona, United States GoDaddy Full timeLocation Details:At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll...
-
Repapering Specialist
3 days ago
Tempe, Arizona, United States LPL Financial Full timeAre you interested in being part of a team that is working to transform and do things differently? Do you thrive in a fast-paced, advisor-focused organization? Are you eager to be part of a growing team? If so, the Repapering Partner role in Business Transitions could be for youLPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should...
-
Toddler Teacher
1 day ago
Tempe, Arizona, United States Bright Horizons Family Solutions Full timeCurrently hiring a Toddler Teacher at our center in TempeImagine your future as a teacher with a world-class team where you make a difference for children every day. Imagine learning from experts in your field, and having the opportunity to earn your college degree – for free. Imagine it all as a Bright Horizons Teacher.A Bright Horizons Career Includes:...
-
Director Global Revenue Accounting
1 week ago
Tempe, Arizona, United States GoDaddy Full timeLocation Details: United States Remote or TempeAt GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.Remote: This is a remote position, so you'll be working remotely from your home. You...
-
Engineering Manager
2 weeks ago
Tempe, Arizona, United States ALIGN PRECISION Full timeSummaryEnsures increasing levels of customer and employee satisfaction while improving the efficiency of manpower, materials, and machines. Evaluates work processes to determine strategies and programs which provide greater productivity and efficiency of company functions by performing the following duties.Essential Duties and Responsibilities include the...
-
Sales Support Specialist
2 weeks ago
Tempe, United States Applied Technical Services (Georgia) Full timeSales Support Specialist Job Details Job Location ATS - PHOENIX - TEMPE, AZ Description COMPANY The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing,...
-
Sales Support Specialist
4 weeks ago
Tempe, United States Applied Technical Services Llc Full time**COMPANY** The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS is headquartered in Marietta, GA...
-
Business Technical Analyst
7 days ago
Tempe, United States True Group Full timeLocation(s): Oak Brook, IL; Tempe, AZ; Tampa, FL The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be...
-
Technical Support Analyst
3 days ago
Tempe, United States Ampcus Incorporated Full timeTechnical Support Analyst ONSITE POSITION - Will start on the day shift, but will move to 2nd or 3rd shift at a later date. Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment, and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard...
-
Cmt Practice Team Manager Iii
4 weeks ago
Tempe, United States Atlas Technical Consultants Full timeAtlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better...
-
Salesforce Technical Architect Only W2
7 hours ago
Tempe, United States IDC Full timeWe are seeking a seasoned Salesforce Technical Architect to guide the Salesforce Design and Architectural estimation of our Order To Cash (OTC) program, which involves the integration of various systems such as Oracle, Salesforce, Reltio and others to support client processes. - This role requires comprehensive knowledge of Salesforce and customer...
-
Developer/sre
4 weeks ago
Tempe, United States Pinnacle Technical Resources Full time**Top 3 to 5 skillsets / years of experience**: - Degree or years of experience in Computer Science, Computer Engineering, - Technology, Information Systems (CIS/MIS), - Engineering or related technical discipline, or equivalent experience/training. - 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility - 1-3...
-
Support Specialist
8 hours ago
Tempe, United States Insight Global Full timeRole: Support Agent (Remote Gate Management)Start Date: June 3rd or 10th Schedule: In Person/In Office for training the first 3 weeks, Mon-Fri 8-4:30. After training you will be assigned either a Sun-Thurs, Tues-Sat, Thursday-Monday schedule or a Friday-Tuesday schedule. The shifts will be either a 9:30 AM to 6 PM or a 1:30 PM to 10 PM shift. Must be OK with...
-
Senior Technical Quotation Engineer
3 weeks ago
Tempe, United States Aptyx Full timeJob DescriptionJob DescriptionAt Aptyx, a new name backed by 70 years of expertise, we bring together the aptitude and excellence of more than a dozen companies with decades of experience helping customers in the life sciences and other demanding industries solve complex manufacturing problems with confidence so they can create more good things in the world....
-
Application & Support Engineer, Structural
3 weeks ago
Tempe, United States Phoenix Analysis And Design Technologies Full timeJob DescriptionJob DescriptionDescription:Summary: The Application and Simulation Support Engineer provides technical expertise to support PADT’s customers while also assisting PADT’s customers while also assisting PADT's ANSYS sales team through strategic pre-sales and technical scoping activities, utilizing engineering knowledge, simulation...
-
IT Helpdesk/Desktop Support Specialist
3 weeks ago
Tempe, United States Kesta IT Full timeCome build, innovate, disrupt, and thrive! K?STA I.T. is actively seeking Service Desk and Field Technicians for an immediate6 month contract with our industry leading client (possibility of a permanent role offered at the end of a successful contract). Are you on the lookout for a career opportunity that offers responsibility, growth-potential and the...
-
Sales Support Specialist
2 weeks ago
Tempe, United States ATS FAMILY Full timeJob DetailsJob Location ATS - PHOENIX - TEMPE, AZ DescriptionCOMPANY The Applied Technical Services Family of Companies ("ATS" or the "Company") is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and...
-
Sales Support Specialist
4 days ago
Tempe, United States ATS FAMILY Full timeJob DetailsJob Location ATS PHOENIX - TEMPE, AZ DescriptionCOMPANY The Applied Technical Services Family of Companies ("ATS" or the "Company") is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and...
-
Advanced Technical Service Associate
5 days ago
Tempe, United States The Computer Merchant Full timeJob Title: Advanced Technical Service Associate - DOD Secret - 2nd Shift Location: Scottsdale, AZ Wage Range: 34-38 depending on years of experience, qualifications, and shift Job Number: 24-00937 Job Description: Our client, a large defense contractor, has an immediate opening for an Advanced Technical Service Associate to work from their Scottsdale, AZ...
-
Builder support representative
4 days ago
Tempe, United States Acara Solutions, An Aleron Company Full timeAcara solutions is looking for a Builder Support Representative to hire in Tempe, AZ for our partnerPay Rate: $22 - $24/hrThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders,...
-
Builder support representative
4 days ago
Tempe, United States Acara Solutions, An Aleron Company Full timeAcara solutions is looking for a Builder Support Representative to hire in Tempe, AZ for our partnerPay Rate: $22 - $24/hrThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders,...
-
Builder support representative
4 days ago
Tempe, United States Acara Solutions, An Aleron Company Full timeAcara solutions is looking for a Builder Support Representative to hire in Tempe, AZ for our partnerPay Rate: $22 - $24/hrThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders,...
-
Builder support representative
4 days ago
Tempe, United States Acara Solutions, An Aleron Company Full timeAcara solutions is looking for a Builder Support Representative to hire in Tempe, AZ for our partnerPay Rate: $22 - $24/hrThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders,...
-
Senior Technical Quotation Engineer
3 weeks ago
Tempe, United States Aptyx Full timeAt Aptyx, a new name backed by 70 years of expertise, we bring together the aptitude and excellence of more than a dozen companies with decades of experience helping customers in the life sciences and other demanding industries solve complex manufacturing problems with confidence so they can create more good things in the world. We make it happen through our...
-
Financial Aid Advisor
2 days ago
Tempe, United States Universal Technical Institute Inc. Full timeOverview Join our team as a Remote Financial Aid Advisor and play a vital role in guiding students and their families through the financial aid process. You'll build rapport with our students and their families, provide clear and accurate information, offer effective solutions, and maintain ongoing communication. Ideal candidates for this role...