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Senior Manager

3 months ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Leads a continuous audit and surveillance program, assuring that the United Tech Services Division follows company regulations and applicable Federal Aviation Regulations. Provides leadership and direction to assigned auditor staff responsible for the evaluation, qualification, and compliance of both internal and external Part 145 repair operations as well as compliances to UA GMM governed business processes and management systems.

  • Leads Tech Ops Offwing Quality Assurance program responsible for continuous surveillance and regulatory compliance by completing audits and certifying quality systems of vendors that provide maintenance services to United Airlines
  • Leads the Tech Ops Internal Audit program responsible for monitoring and ensuring compliance to UA GMM by completing system and process audits of internal systems and controls supporting the safe operation of the fleet
  • Leads the Tech Ops Aircraft Appearance Audit program responsible for monitoring and reporting the condition of exterior and interior appearances of the aircraft including regional partners as needed
  • Responsible for setting direction and providing guidance for team of auditors in meeting the highest standards of all work responsibilities, assignments, and professional development
  • Leads the investigation of potential non-compliance discrepancies related to operational issues, reports areas requiring corrective action to responsible management, and assures appropriate corrective measures are implemented and effectively maintained
  • Continuous analysis of operational and compliance risk assessments/trends from Quality Assurance programs
  • Responsible for providing timely updates on audit & investigation finding to leadership as required
  • Functions as a primary liaison on behalf of UA for industry audit organizations (such as C.A.S.E.) and ensures industry requirements are met
  • Integrates SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks
  • Acts as an internal consultant regarding quality assurance standards and on issues of regulatory compliance within Tech Services and across divisions as appropriate
  • Coordinates preparation and on-site support for internal and external audits (IEP, IOSA, DOD, etc.) of Technical Operations
Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree in aviation-related field
  • Eight years aircraft maintenance, inspection and/or related engineering experience
  • Expert knowledge of the Code of Federal Regulations, UA policies and procedures
  • Shown superior interpersonal skills, writing skills, critical thinking, and leadership skills
  • The highest standard of ethics and integrity to compliance adherence
  • Between 30% - 50% domestic and international travel; Requires a valid passport
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree
  • FAA commercial pilot, Airframe, Powerplant, and other certificates, as applicable
  • C.A.S.E. audit certification
  • Prior experience in managerial positions, applicable quality systems and other industry certifications in quality will be a plus
  • Air Carrier Internal Audit experience
  • Air Carrier External (vendor) Audit experience
  • High collaboration, teaming, and employee engagement skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT