Team Secretary-Hope Healthcare-Lehigh Acres

3 weeks ago

Lehigh Acres, Florida, United States Chapters Health System Full time
It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day.

Our employees make all the difference in our successRole:

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.

Qualifications:

  • High School Diploma required; Associate's Degree preferred
  • Previous administrative experience preferred
  • Excellent typing, organizational, time management and communication (written and verbal) skills
  • Computer literate with familiarity of Word processing and spreadsheet applications
  • Customer relations' experience preferred
  • Medical terminology preferred
  • Able to remain calm and troubleshoot/handle patient/family crisis situations
  • Ability to shift priorities
  • Able to manage the emotional stress of working with terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

  • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

  • Provides administrative support for Clinical Manager and Clinical Team.
  • Orders office supplies and processes mail.
  • Responds as a professional first-line resource for answering clients' concerns.
  • Assists with computer, phone, voicemail and service issues.
  • Updates daily census and prepares weekly IDG paperwork.
  • Triages physician order calls to appropriate person.
  • Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
  • Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
  • Sends out and assists manager with reports.
  • Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
  • Performs other duties as assigned.


This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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