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Member Services Representative

4 months ago

Blacksburg, Virginia, United States Aston Carter Full time

A large prescription drug services company is looking to add Customer Service/Member Service Representatives to their team Onsite in Lehi, Utah. The team is looking to add experienced Call Center Representatives (a plus if you have healthcare experience as well). This position is a long term opportunity on a rapidly growing team. If this sounds like something that would be a fit for you, take a look at the details below, apply, and call the number listed at the bottom

Talent: Candidates should have 1+ years of experience in a Call Center environment. Healthcare experience is Preferred but not Required

Pay: $19/hr

Job Description:

  • Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed
  • Educate members about their pharmacy benefits
  • Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry
  • Demonstrate a patient centric mindset and a high sense of urgency to solve member requests
  • Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA)

Skills & Qualifications:

  • HS Diploma, GED or equivalent
  • 1+ years experience working within call center
  • Active listening, conversational speaking skills, with a high degree of empathy
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Passion for helping people

**If Interested:

Contact Jordan at If I don't answer just leave a detailed message with your name and why you are calling. I'll get back as quickly as I can.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.