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Pet Services Manager

2 months ago

Raleigh, North Carolina, United States GoDog Corporate Full time

Benefits:

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Overview

We are looking for a Pet Services Manager to join our growing team. The Pet Services Manager is responsible for overseeing the back-of-house operations of the Daycare and Boarding departments, ensuring the safety and well-being of the animals, maintaining cleanliness, conducting behavioral assessments, and managing a team of dedicated staff. This role requires strong leadership skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures. The Pet Services Manager will report directly to the Assistant Campus Director and will have opportunities for career advancement within our rapidly growing company.

Pay is hourly and will be based on experience.

Key Responsibilities

Coach and manage pet services staff in alignment with role responsibilities and GoDog core values

Act as a working Manager on the floor, responsible for the following:

Feeding

Administering Medication

General health and behavioral assessments

Moving dogs safely about the campus

Bathing dogs

Cleaning

Train employees on GoDog policies and procedures

Manage daily Pet Services operations, including, but not limited to running dogs, managing scheduled services, facility cleaning, and managing staff assignments and daily duties

Delegate and assign daily/weekly/monthly task among attendants

Assist in implementation of policies and procedures as dictated by the Campus Director

Assess animal behavior to qualify dogs for GoDog services, including Care Assessments and evaluating New Pet Questionnaires

Manage compliance with safety regulations and dog and human first aid certifications

Act as Manager on duty when Campus Director and Assistant Campus Director are not present

Availability to work Fridays, Saturdays and Sundays, as well as all holidays as these are our busiest times

Other duties as required

Qualifications

2 years professional animal care

1 year previous management experience

Ability to lead with kindness, compassion, humility, and an even-keeled demeanor since dogs pick up on human energy

Excellent customer service skills and ability to educate pet parents on dog behavior and care

Proven work ethic, organizational skills, and time management skills

Ability to thrive in a fast-paced environment

Ability to proactively identify opportunities and recommend solutions

Ability to positively interact with the animals that GoDog services

Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina

Ability to clean up bodily fluids without becoming squeamish

Capability to competently complete the tasks required of any employee

Pet First Aid and CPR Certification

Background check clearance

About Us

Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.

We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.

Join us at GoDog where our mission is simple: we are here for dogs.