See more Collapse

Client Development Senior Manager

1 month ago

Houston, Texas, United States Boston Consulting Group Full time
WHAT YOU'LL DO

Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships.

YOU'RE GOOD AT

The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions.

Leading and supporting the full cycle process of account planning:

  • Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management
  • Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships
  • Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership

Serving as an expert client resource and maintaining robust client information and knowledge:

  • Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights
  • Tracking broader industry trends and changes to help the account leadership understand the broader market landscape
  • Identifying potential white space opportunities for the account and conduct quantitative analysis as needed
  • Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client

Creating and measuring value on the account:

  • Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews
  • Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement
  • Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team.

Leading and orchestrating quality account teaming:

  • Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better
  • Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes)
  • Identifying and engaging the right internal, expert resources for functional, industry and global BCG support
  • Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes

Cultivating close partnerships with internal, functional supporting teams:

  • Acting as key account team liaison across BCG's internal functions, including marketing, finance, staffing, practice area management, alumni, and more
  • Becoming embedded within the respective industry and functional practice areas
  • Teaming with finance to understand account economics, engagement pricing, investments, and to optimize expenses, leading efforts to optimize spending where necessary and appropriate
  • Working closely with EA team to ensure coordination and communication across broader case team
  • Championing best practice sharing and insights across the CDSM Team
  • Acting as a key catalyst for collaboration across the full CDSM team by actively sharing account insights, tools, and creative ideas
  • Seeking out opportunities to scale successes beyond your own account to have a broader enterprise level impact
  • Performing other duties or special projects as assigned or required
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • 10+ years of working in a professional services firm with experience in account management and client development; consulting background preferred
  • Bachelor's degree required; Advanced degree/MBA preferred
  • Strong Excel and PowerPoint skills; strong computer literacy and facility with numbers
  • Comfortable communicating in direct client interactions
  • Strong verbal and written communication skills and entrepreneurial drive
  • Ability to work effectively with all levels and functions of the organization
  • Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities
  • Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels
  • Proactive, creative, self-starter
  • Able to prioritize, able to tolerate ambiguity
  • Exercises judgment in handling confidential/sensitive information; trustworthy

    #LIhybrid
YOU'LL WORK WITH

You'll sit in our Client Development Senior Manager Team, which is part of the NAMR Client Team. The CDSM team was formed over six years ago in order to provide more direct support to our CCOs/Account teams of our largest and most complex accounts. The team is currently made up of 20 CDSMs and CD Operations Managers based all over the NAMR region. You'll partner closely with our other NAMR Client Team members, including members of our Global Client Team. In addition, you'll also collaborate with colleagues from across the organization, including Finance and PAs/ABMs.

ADDITIONAL INFORMATION

COMPENSATION INFORMATION:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

  • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
  • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
  • Dental coverage, including up to $5,000 in orthodontia benefits
  • Vision insurance with coverage for both glasses and contact lenses annually
  • Reimbursement for gym memberships and other fitness activities
  • Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
  • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
  • Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
  • Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

We have other current jobs related to this field that you can find below

  • Senior Development Manager

    2 weeks ago

    Houston, Texas, United States Petroplan Full time

    Job Title: Mid-Senior Solar Development ManagerLocation: Houston, TXCompany Overview: We are a company focusing on developing renewable energy solutions specifically in solar energy. With a commitment to environmental sustainability and providing reliable energy solutions globally, we are continuously working on innovative projects that prioritize...

  • Senior Private Client Advisor

    3 weeks ago

    Houston, Texas, United States Marsh Full time

    Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior...

  • US Private Bank- Senior Client Service Manager- Executive Director

    7 days ago

    Houston, Texas, United States JPMorganChase Full time

    Job Description If you are a collaborative team member, solutions orientated and delivers premier client service, J.P. Morgan is the place for youAs a Senior Client Service Manager within the Private Bank Client Service Group you will be at the forefront of delivering premier client service. You will lead teams focused on providing top-tier service to Single...

  • Client Director

    2 weeks ago

    Houston, Texas, United States AIG Full time

    Client DirectorJoin us as a Client Director t o play a highly influential role in protecting our clients and growing our business. Where you can make an impact: Client & Broker EngagementAt AIG, we are reimagining the way we help customers to manage risk. Join us as a to play your part in that transformation. It's an opportunity to grow your skills and...

  • Senior Account Manager

    2 weeks ago

    Houston, Texas, United States Lockton Companies Full time

    Job Summary:Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.Oversees the servicing of a designated book of business as relating to marketing, claims, and administration.Researches an issues' root cause, implements, and...

  • Business Development Manager

    3 days ago

    Houston, Texas, United States Green Recruitment Company Full time

    ​BDM- Houston - Texas - Other locations availableOur client is looking to hire an experienced Business Development Manager for their Renewables division. This person will be tasked with finding new connections and opportunities, and for making plans to expand their renewable efforts. Including Utility scale solar & wind, BESS, EV and Hydrogen.Job Duties:...

  • Senior Power BI Developer Consultant

    3 weeks ago

    Houston, Texas, United States Smartbridge Full time

    Senior Power BI Developer ConsultantAbout SmartbridgeAt Smartbridge, we streamline business transformation, integrating innovation and thought leadership to develop interconnected enterprises digitally. From strategizing to implementing, we bring our clients' digital vision to reality. An essential element of our triumph is discovering and recruiting...

  • Client Account Senior Analyst

    2 months ago

    Houston, Texas, United States The Cigna Group Full time

    Job Description: Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 2-3 days per week. The Sales Client Account Support Senior Analyst role provides professionalinput to Client Services assignments and projects for a designated book ofbusiness. This role delivers specific delegated tasks in managing a...

  • Senior Developer

    2 months ago

    Houston, Texas, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Senior Project Manager – Digitalization

    2 months ago

    Houston, Texas, United States KBR Full time

    Title:Senior Project Manager – DigitalizationKBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and...

  • Senior Casualty Client Advisor

    2 weeks ago

    Houston, Texas, United States Marsh Full time

    Marsh is seeking candidates for the following position based in one of our major Marsh office's in the US.Sr. Casualty Broker- Energy PracticeWhat can you expect: Becoming a member of Marsh's best in class Power & Energy team who delivers expert broking & strategy solutions to help manage risk with confidence. In this Sr. Casualty Broker role, you will...

  • Senior Developer

    2 weeks ago

    Houston, Texas, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Senior Event Manager

    4 weeks ago

    Houston, Texas, United States Hilton Americas-Houston Full time

    The Hilton Americas Houston is adding to their team and looking for a Senior Event Manager to detail/plan out mid to large size groups at our beautiful hotel As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event,...

  • Senior .Net Developer

    2 months ago

    Houston, Texas, United States Taylor Corporation Full time

    Let Us Power Your PotentialTaylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should...

  • Client Engagement Director, USA

    3 weeks ago

    Houston, Texas, United States Hatch Full time

    Requisition ID: 92604 Job Category: Operational Performance; Consulting; Energy; Infrastructure; Marketing Location: Houston, TX, United States Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000...

  • Business Development Manager

    5 days ago

    Houston, Texas, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Client Manager

    3 days ago

    Houston, Texas, United States S&P Global Full time

    About the Job Role:The Client Manager role at S&P Global Market Intelligence is key to building meaningful relationships with clients in the energy industry. You will be responsible for understanding client needs, maximizing product value, and acting as the main point of contact for commercial relationships. Partner with clients to understand their...

  • Senior Managing Consultant, Air

    2 months ago

    Houston, Texas, United States tapwage Full time

    Job DescriptionThis job can be performed from any Ramboll office location in the US. Hybrid work arrangements are available.Are you eager to develop your excellence in an inclusive, collaborative, and empowering community? Are you excited about joining a company that strives to make a difference – for its employees, clients, and society? Are you motivated...

  • Private Wealth Senior Investment Manager

    2 weeks ago

    Houston, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Project Senior Security Manager

    2 months ago

    Houston, Texas, United States KBR Full time

    Title:Project Senior Security Manager (EXPAT)KBR's Sustainable Technology Solutions (STS) group is looking for a Senior Security Manager to be responsible for the overall management and implementation of the organization's security policies at the project level and lead in the implementation at the country level. This position will provide hands-on support...