Key Account Manager High-Tech Global Account Program, MV-KH

4 weeks ago

Austin, Texas, United States Kuehne Nagel Full time
Are you thinking about advancing your career and leadership skills with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, we're looking for a new Key Account Manager to join our High-Tech Global Account Program sales team within the US in Austin or internationally in Singapore. Your Role As the High Tech Key Account Manager (KAM), you will responsible for an exciting end-to-end commercial customer journey (any relationship management and business development activities) related to a dedicated portfolio of accounts in the assigned scope of responsibility (GKAM). Your Responsibilities
  • Directly manages a major key account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
  • Understands the customers organization and decision making process.
  • Understands the customers business model and business environment as well as the competitive environment of the customer.
  • Negotiates rates and service contracts with customers in alignment with the BU's and ensures all commercial requirements are documented and maintained as needed by the BU's.
  • Understand, at an expert level, the vertical service offerings of KN.
  • Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
  • Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting).
  • Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
  • Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met.
  • Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
Your Skills and Experiences
  • Bachelors / First University Degree: International Studies, business, engineering.
  • International Experience: 2-5 years.
  • Leadership Experience: direct + virtual 1-2 years.
  • Supply Chain - Logistics (broad knowledge of Air, Sea, Road, CL, IL). BU / FU: Sales 5-10 years.
  • Knowledge and proven experience within a broad range of vertical topics.
  • Proven business development track record (up and cross selling, solutions/consultative/persuasion/negotiation).
  • Able to manage internal and external stakeholders.
  • Ability to travel both international and domestic as needed.
  • Project Management Experience: 2-5 years (Preferred).
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

NOTICE TO THIRD PARTY AGENCIES

Please note that Kuehne + Nagel does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KN will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KN explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Kuehne + Nagel.

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