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Associate Account Manager

2 months ago

Smyrna, Tennessee, United States franke Full time
About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY

Building strong relationships, account support, and sales activities relative to business development.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES

•Work closely with Account Managers to learn processes, account management, and intricacies of the business overall

•Develops complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.

•Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape.

•Establish and execute regularly scheduled review process with manager to review progress and identify further growth opportunities and develop into Account Manager position.

•Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities.

•Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period.

•Investigates and determines cause of customer-initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.

•Serves as liaison between customer and all associated company divisions as required.

•Attend and coordinate customer and industry related trade shows and conventions.

•Reliable attendance is a must.

•Maintain constant awareness of new foodservice equipment developments. Maintain dialogue with direct customer base (Regional, customer organizations) regarding new equipment releases and equipment obsolescence.

•Maintain the highest level of interaction and customer relationships.

•Provide consultation services with key decision makers that help with Operational efficiencies and ensure corporate compliance.

•Assist the field in training events for new products and kitchen operations.

•Support Projects in assigned market as SME for smallware's, print, and other equipment support and final set up in preparation for restaurant opening.

•Support Deployments both regionally and nationally with expertise in ordering, equipment, operations, training, and execution in cooperation with customer's deployment SMEs.

•Attend trainings, meetings, conferences, conventions as required to maintain market share and customer relationships in marketplace.

•Extensive travel within the US (>50%).

•Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service-Knowledge of principles and processes for providing customer service. This

includes customer needs assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

• Design-Knowledge of design techniques, tools, and principles involved in production of technical

plans, blueprints, drawings, and models. Ability to read and interpret architectural drawings and

schedules.

• Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling

products or services. This includes marketing strategy and tactics, product demonstration, sales

techniques, and sales control systems

Problem Solving/Communication-Ability to ask relevant questions of Customers, Architect's,

contractors, Suppliers to problem solve and ensure customer satisfaction. Strong verbal and written

communication skills.

• Language Skills: Intermediate Skills - Ability to read and interpret documents such as safety rules,

operating and maintenance instructions, and procedure manuals. Ability to write routine reports and

correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills: Intermediate Skills - Ability to calculate figures and amounts such as discounts,

interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply

concepts of basic algebra and geometry.

• Reasoning Ability: High Skills - Ability to solve practical problems and deal with a variety of concrete

variables in situations where only limited standardization exists. Ability to interpret a variety of instructions

furnished in written, oral, diagram, or schedule form.

• Computer Skills: Word Processing Software, Spreadsheet Software, CAD/Design Software, Internet

Software-General Knowledge, Project Management Software, Database Software – PBS/OCS, Lotus

EDUCATION and/or EXPERIENCE

•Bachelor's degree in business administration preferred.

SUPERVISORY RESPONSIBILITIES

•Does not supervise staff

What we offer you

Medical

Dental

Vision

401K

etc

Contact details

Justin Barnett


For more information see:

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.