Engagement Coordinator

3 weeks ago

Remote, Oregon, United States ReUp Education Full time

What we do
Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have "stopped out" and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 28,500 students and recaptured over $139 million in tuition for our university partners . Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.
The Role
Do you love to inspire and connect with people? Are you an effective communicator with the ability to engage and build rapport quickly? If so, we encourage you to apply to our Engagement Coordinator position at ReUp Education.
At ReUp, it is our mission to clear a path for students who have taken a break from college to return to school, complete their remaining credits, and graduate. ReUp has re-enrolled nearly 21,000 students to date. Over 5,000 students have graduated.
As an Engagement Coordinator, you will connect individually with students at our partner universities. You will be the first interaction for many students and therefore, responsible for making a warm and welcoming first impression. You will engage with students to learn their story and ensure they are connected with the best resource to go back to school and complete their degree. Students will rely on you for an initial understanding of our service, engagement, and accurate support to get them in touch with a Success Coach or other necessary partner resources. You will be part of a mission-driven organization and have the ability to make life-changing differences for students.
What you'll do

  • Build strong relationships with students to bring clarity and confidence in ReUp Coaching Services
    • Engage with students to determine if returning to school is the best option, help to determine student priorities, develop an optimal timeline, and share relevant academic/enrollment information for specific student next steps.
  • Collaborate with ReUp staff and university administrators
    • Coordinators will work with schools to understand programmatic options for returning students, modality options, and financial barrier remediation options
    • Coordinators will introduce the Success Coach to the student and clarify the role our internal coaches play in the return process.
  • Support Success Coaches to manage email and text messaging
  • Ability to manage a high volume of phone calls that assess a student's interest in returning to school, discover the student's personal goals, and the challenges that are in the way of executing this plan.Connect and communicate with students via phone calls, email, and text
  • Utilize ReUp's technology and data analytics to detect student patterns in order to determine the who is most critically in need of support and engagement
  • Document student progress and report to ReUp staff through use of our CRM system.
  • Participate in ReUp's internal meetings and training sessions
  • Other assigned duties as required

Qualifications
Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

  • Associate's Degree or higher
  • Attention to detail is one of your fundamental skills
  • At least one year of student and/or customer service work preferred
  • Higher ed, call center, and/or startup experience a big plus
  • Familiar with Salesforce or Customer Relationship Management (CRM) System
  • Ability to work remotely in a private and quiet working space
  • Strong ability to establish rapport with new and existing students
  • Strong listening and communication skills
  • Ability to multi-task and move multiple projects and priorities ahead at a time
  • Flexible scheduling availability to meet the needs of students in multiple time zones
  • You care about ReUp's mission and are committed to helping us open new opportunities to students

What does success look like?

  • You have a passion to help students and make a difference in their lives
  • You exhibit persistence in supporting students to find the right next resource for their journey
  • You maintain professional maturity in a consultative role, and are able to work fluidly and collaboratively within a remote team
  • You set up a high volume of student meetings with our Success Coaches weekly

What we offer

  • Full-time position (up to 39.5hrs)
  • Medical, dental, and vision insurance for employees
    • We pay 100% of the employee's premium and 50% of any dependents' premiums
    • FSA or HSA available
  • Company paid short term disability, long term disability, and life insurance for employee
  • Flexible time off and remote work opportunity
  • 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
  • Company wellness days (2 per year)
  • Day of Service (Paid day for volunteering)
  • 401(k) plan
  • Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
  • A diverse team that fosters a high level of collaboration despite being highly distributed
  • We provide your choice of a Mac or PC laptop

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed:AL, AZ, FL, GA, IL, MA, MI, MO, NC, NH, OH, OR, PA, SC, TN, TX, VA, and WI.
Company Culture
TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY
ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual's Agency acts as a catalyst for positive change and resiliency. We support Diversity, Equity & Inclusion , for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement and Constant Learning . Approaching our work with open hearts, open minds, and seeking collective success creates Joy . If that sounds like your dream work environment, we look forward to hearing from you.
ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
The pay range for this role is:
USD per hour ( Remote - United States )

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