distributed computer systems specialist

4 weeks ago

Jacksonville, Florida, United States State Of Florida Full time

Requisition No:

Agency:
Department of Health

Working Title:
DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - #

Pay Plan:
Career Service

Position Number:
#

Salary:
$38, # - $42, #

Posting Closing Date: 08/10/2024

Total Compensation Estimator Tool

Open Competitive Job Opportunity


Come Join DOH-Team Duval If you are looking to establish an exciting and successful career in Public Health, you have come to the right place.

Many of our innovative and successful health programs are recognized throughout Florida.

This is a technical position in the Information Technology department. This position will provide escalated tier 2 and tier 3 desktop, network, and server support.

All of the following duties require accuracy, safety, positive customer and team interactions, critical thinking, and adherence to protocol, policies, and procedures at all times.


Public Health Competency Domain 1:
Analytical/Assessment Skills

Public Health Competency Domain 3:
Communication Skills

Public Health Competency Domain 8:
Leadership and Systems Thinking Skills

Your Specific Responsibilities:

  • Responsible for troubleshooting and repairing tier 2 and tier 3 technical issues with desktop, network, and server hardware and software.
  • Responsible for working with desktop, network, and server support to create and execute corrective action plans for issue remediation.
  • Ensures accuracy of inventory information and makes modifications as necessary.
  • Responsible for maintaining a database of support information and issue resolutions for other departmental employees.
  • Responsible for teaching other support staff newly discovered ideas and methods of problem resolution.
  • Ensures that network cabling infrastructure meets TIA/EIA 568B standards.
  • Communicates in writing, in person, and through electronic means concisely and positively.
  • Takes initiative to multi task with accuracy.
  • Communicates and solves problems appropriately.
  • Exhibits and maintains a positive attitude while working independently and in a team setting.
  • Anticipates needs and prepares accordingly.
Demonstrates initiative.

  • Participates in professional development opportunities

Required Knowledge, Skills, and Abilities:

  • Troubleshoot desktop, network, and server hardware and software using well defined and repeatable methods
  • Uses Microsoft Word, Excel, and PowerPoint at an expert level
  • Demonstrates Information Technology asset management techniques
  • Writes in a concise and organized manner
  • Speaks clearly and coherently
  • Can lift 50 pounds safely
  • Can crawl under desks as needed
  • Can climb a ladder safely

Qualifications:

  • Must have and maintain a valid driver license
  • Experience installing and configuring laptop and desktop computer hardware and software components
  • Experience installing and troubleshooting computer peripheral devices (mouse, keyboard, printer, )
  • Experience with Microsoft Office Suite Applications
  • Experience with Information Technology trouble ticket assignment, tracking and resolution software
  • Experience with Information Technology asset inventory software
Florida Department of Health Mission, Vision, and

Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


Vision:
To be the Healthiest State in the Nation.

Values:
I

nnovation:
We search for creative solutions and manage resources wisely.

C

ollaboration:
We use teamwork to achieve common goals & solve problems.

A

ccountability:
We perform with integrity & respect.

R

esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E

xcellence:
We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Florida Department of Health in Duval County

214 N Hogan Street

Jacksonville, Florida 32202

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck.

The State's total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits.
  • Nine paid holidays and one Personal Holiday each year.
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
  • Retirement plan options, including employer contributions
(For more information, please click

myfrs
).

  • Flexible Spending Accounts.
  • Tuition waivers.
And more

For a more complete list of benefits, including monthly costs, visit

mybenefits.myflorida
.

Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.
Any misrepresentations or omissions will disqualify you from employment consideration

Note:

You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.


For more information, the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.

The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged .

Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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