Convention Services Manager

1 month ago


Nashville, Tennessee, United States Hilton Nashville Green Hills Full time

BASIC PURPOSE: Plan, organize, and manage the in-house details for large group and convention bookings (eg. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

ORGANIZATIONAL SCOPE: Responsible for the management and planning of meetings/conventions and related activities. Recommends and implements procedural changes and performs as team leader for all hotel department staffs participating in the event delivery process.

ESSENTIAL FUNCTIONS:

1. Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

2. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

3. Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.

4. Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

Skills and Abilities:

Requires through knowledge of the convention/catering, food & beverage and hospitality professions, practices and procedures in order to develop and manage large functions for major accounts.

Requires skills needed to manage the people and variables encountered in the development and implementation of major functions.

Must possess communication skills needed to negotiate, convince, sell and influence professionals and/or hotel guests.

Source: Hospitality Online


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