Registration Specialist

1 month ago

Nashville, Tennessee, United States Vanderbilt Health Full time


Join Vanderbilt University Medical Center:
Vanderbilt University Medical Center, located in Nashville, Tennessee, stands at the forefront of teaching, discovery, and patient care on a global scale. VUMC is a hub of diverse individuals dedicated to making a difference daily. It's a place that values your expertise, expands your knowledge, and challenges your abilities. At Vanderbilt Health, diversity is not just welcomed, it's essential for fostering excellence and innovation. The institution is unwavering in its commitment to creating an inclusive environment where every individual has the opportunity to thrive and where diversity in culture, thinking, learning, and leadership is not only encouraged but celebrated. Employees at VUMC understand they are part of something greater than themselves, take immense pride in their work, and continuously strive for excellence beyond what was acceptable yesterday. The core mission of Vanderbilt is to advance health and wellness through leading programs in patient care, education, and research.

About the Role:
The job at hand is for ED Registration II. The main responsibility entails overseeing onsite registration, arrival procedures, discharge processes, and insurance validations, with occasional guidance. Individuals in this role handle issues related to registration, billing, insurance, and account payments.Main Responsibilities:
  • Executes all assigned tasks according to departmental standards.
  • Carries out administrative duties to ensure compliance with policies and protocols.
  • Ensures accurate and thorough entry of all cases into the admissions, discharge, transfer, and billing system.
  • Delivers customer service and updates on statuses in waiting areas, patient rooms, and pre-departure.
  • Requests payments and provides information on payment plans for patient balances when needed.
  • Additional duties as assigned.
Technical Skills:
  • Documentation (Novice): Ensuring completeness, accuracy, and compliance in all documentation.
  • Critical Thinking (Novice): Objectively analyzing and evaluating issues to make informed judgments.
  • Data Entry (Novice): Efficiently transcribing information into electronic systems as per instructions.
  • Customer Service (Novice): Focusing on customer needs, anticipating requirements, and remaining responsive and sensitive throughout service provisions.
  • System Knowledge (Novice): Understanding system operations and support from a technical perspective.

At Vanderbilt Health, our dedicated teams handle critical administrative functions that support various departments including information technology, finance, legal affairs, human resources, and more. We nurture a culture of support and excellence, where high-achieving employees find opportunities for professional growth, appreciate the benefits offered, and feel part of a vibrant community with a clear sense of purpose.

Core Responsibilities:

  • Organizational Impact: Completes routine tasks that may influence team performance, with occasional supervision.
  • Problem Solving/ Complexity of Work: Uses discretion and research to address routine issues.
  • Breadth of Knowledge: Applies job-specific standards and procedures.
  • Team Interaction: Provides guidance to less experienced colleagues.
Key Competencies:

Developing Self and Others:
  • Builds and Maintains Relationships: Understands colleagues' priorities and working styles, fostering connections across departments.
Communicates Effectively:
  • Openly shares information, communicates clearly, and courteously.
Delivering Excellent Services:
  • Serves Others with Compassion: Takes time to understand and address the needs of others with exceptional service.
  • Solves Complex Problems: Identifies, addresses, and communicates problems effectively.
  • Offers Meaningful Advice and Support: Listens attentively and provides accurate information and support.
Ensuring High Quality:
  • Performs Excellent Work: Ensures quality standards are met through thorough checks and appropriate questioning.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports any concerns promptly.
Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for tasks and looks for innovative ways to deliver high-quality work.
  • Stewards Organizational Resources: Understands the impact of personal actions on resources and makes decisions driven by data.
Fostering Innovation:
  • Generates New Ideas: Actively contributes ideas to enhance day-to-day operations.
  • Applies Technology: Adapts to new technology quickly and uses appropriate tools effectively.
Adapts to Change: Embraces changes with flexibility and incorporates new instructions effectively.

Qualifications:

Relevant Work Experience: 2 years
Education: High School Diploma or GED

Vanderbilt Health stands by the belief that diversity drives excellence and innovation. The organization is dedicated to fostering an inclusive environment where everyone can thrive, upholding the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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