Front Desk Night Audit

1 month ago


Arlington, Virginia, United States Hyatt Centric Arlington Full time
Who you will be working for:

At OTH Hotels Resorts we strive on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.Benefits

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.

Competitive Wages and Incentive Plan
On Demand Payment
Opportunities for Advancement
Complimentary Meals
Medical, Dental and Vision Insurance
Flexible Spending Accounts
401(k) Retirement Plan with Company Match
Paid Vacation, Personal and Sick Days
Six (6) Paid Holidays
OTH Hotels Resorts and Brand (if applicable) Hotels Discounts
Life and AD&D Insurance Short Term and Long-Term Disability Insurance
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Referral Bonus
What you will be doingBASIC FUNCTION: The Front Office Night Audit is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. The Night Audit will also prepare all night clerks reports, as well as prepare for the following shift.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.Two years of college education preferred

Accounting experience is a plus

Experience in a service industry, hospitality preferred

Professional verbal and written communication skills

Proficient computer skills

Demonstrate decision-making skills/manager stressful situations

Strong interpersonal skills

Demonstrate ability to multitask

Overnight shift/flexible availability

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Ensure proper check -in/check-out process is completed efficiently

Thoroughly complete all guest transactions

Promote and sell special hotel programs. Solicit guest feedback

Complete all night clerk reports, and responsibilities

Follow set procedures on closing of daily reports for all outlets

Communicate all pertinent information to the Front Office Managers/Supervisor and hotel leaders

Balance daily credit card posting and transmit through company systems for settlement

Notify proper outlets when discrepancies arise. Follow up with the Front Desk Managers/Supervisor and/or hotel leaders and document the situation

Be knowledgeable of all emergency procedures and hotel policies.

Perform all activities in a professional manner and in accordance with company policies

Interact with hotel staff in a professional manner, assisting other department when necessary.

MARGINAL FUNCTIONS:

Cross training in PBX, concierge, and bell podium coverage.

Assist other departments as needed.

Source: Hospitality Online



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