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Enterprise Resource Management Specialist

3 months ago

Cary, North Carolina, United States Q2 Full time

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
The Enterprise Resource Manager is a highly effective, outcome-driven professional who is used to working in a fast-paced, complex environment. The Enterprise Resource Manager will be responsible for managing supply and demand effectively by determining the best staffing solution for potential and assigned client engagements - balancing client interests, staffing needs, and business priorities. This role will contribute to the growth of our business, solutions, and geographies; support professional development for the team, and workforce planning to ensure we have the right people with the right skills available at the right time.
A Typical Day:

  • Partners and liaisons among Services Delivery Teams, Programs, and Business Leaders to assist in identifying current staffing needs and job requirements to ensure optimal coverage for the project portfolio.
  • Drives strategic initiatives like migration to new project management tool, risk indicator model for success and services, cost optimization and pricing for global teams.
  • Assigns professional services employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization, and staffing levels
  • Monitors current resource availability in assigned areas and determines the approach to resourcing needs based upon current staff.
  • Oversees day-to-day staffing operations to balance the needs of the associate, client, and business, make the best use of resources, and find the right fit for client engagements.
  • Communicates capacity risks and forecasts to the management team, and provide context to assist leaders in managing stakeholder expectations
  • Runs weekly resource meeting and facilitate resourcing issues/conflict resolution with Delivery Managers and appropriate department heads
  • Works to resolve any issues regarding under or over allocations of current resources/employees.
  • Develops data-driven utilization and forecasting models to scale the business for the future, helping to translate business needs into an actionable staffing model
  • Assists in resourcing project transitions including employee updates to skill repositories.
  • Works on resource management initiatives that may include: processes, tools, and reporting capabilities to support staffing, utilization management, and resource forecasting
  • Partners with talent acquisition (recruiting) and Human Resource Business Partners to facilitate appropriate staffing across the department based on aggregate understanding of project requirements. Provides input to talent acquisition and talent management strategy for assigned areas.
  • Partners across the business to optimize job descriptions, skills matrices, and training paths to develop and encourage teams, contributing to a culture of engaged and evolving talent
  • Assists employees and managers in matching individuals' skills with the organization's staffing needs. Assigns individual skills to guide appropriate job placement decisions and identify individuals for development.
  • Builds relationships with leadership to become a trusted advisor to achieve business objectives and manage conflict resolution
  • Addresses and/or mediates employee and manager concerns during selections and transitions to ensure good working relationships. Ensures assignment information is appropriately communicated and documented.

Bring Your Passion, Do What You Love. Here's What We're Looking For:

  • Typically requires a Bachelor's degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
  • 5+ years of consulting and professional services experience
  • Agile exposure preferred (CSM or CSPO)
  • Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
  • Good hands-on experience of MS Visio, Lucid charts etc.
  • Exposure to Jira, Salesforce, Qualtrics, PowerBI
  • Experience working with and drawing meaningful business insights from raw data and data visualizations, and using data to craft a narrative
  • Experience with (and ability to learn) project and resource management tools
  • Highly effective in ambiguous situations, with a continuous improvement approach and strong critical thinking skills
  • Strong organizational communication and problem-solving skills, with experience gaining consensus across large and complex organizations
  • Demonstrated analytic and data management capabilities and reporting presentation of complex data, and solid ability to explain insights to business partners

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.