general liability risk coordinator

2 months ago


Menomonee Falls, Wisconsin, United States Kohl's Corporate Full time
About the Role

As General Liability Risk Coordinator, you will compile facts, investigate customer injury claims and evaluate and negotiate resolutions of routine liability claims (minor to moderately severe injuries) to protect Kohl's interests.

What You'll Do

Correspond with claimants, witnesses and internal partners to document event statements

Investigate and verify customer injury statements and facts, compile evidence, video and claim information and document according to written procedures

Conduct recorded statements from claimant and witnesses, as needed

Evaluate liability based on verifiable and disputed evidence to create an action plan

Evaluate liability to set financial reserves

Follow written procedures to report claims that meet specific criteria to excess insurers and/or escalate claims internally

Communicate with managers on escalated claim status and current action plans

Deny, settle or authorize payment directly with claimant of routine customer injury claims

Additional tasks may be assigned

What Skills You Have
Required

Associate's degree or equivalent experience

Investigation experience or mindset

Customer service experience and skills

Ability to navigate complex situations

Good presentation, written and oral communication skills

Strong organizational skills and ability to multitask

Detail-oriented

Proficiency in database and processing software, Excel, Word and similar systems

Strong problem-solving, critical thinking and analytical skills

Preferred

1-2 years of insurance claims handling or adjacent experience

Basic understanding of general liability and insurance claims

Working knowledge of and experience in the investigation and resolution of injury complaints

Experience with a national Insurance carrier and/or self-insured company

Experience using RisKonnect or other Risk Management Information System

Retail experience

Special Requirements

Ability to travel infrequently

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