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Director of Data and Analytics

3 months ago

Pittsburgh, Pennsylvania, United States POWER Full time

Overview

POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations. We are an agency committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and co-occurring disorders.

The Director of Data and Analytics is a member of POWER's Leadership Team responsible for coordinating and advancing a broad range of strategic initiatives and project management activities relating to programs and operations. The Director of Data and Analytics is responsible for increasing organizational functionality through data collection, analysis and process improvement.

Essential Duties and Responsibilities

Data Management

  • Supervise the Outcomes Department, taking full responsibility for managing all program data, including the EMR, Client Satisfaction Surveys, POWER Connection Surveys and Outcome data. Provide follow-up survey results.
  • Liaison to EMR provider and POWER staff, continuing to lead all activities and efforts to maintain and enhance documentation in and reporting from our EMR system. Liaison to Allegheny County, Community Care, and other regulatory and funding bodies; responsible for submitting required reports.
  • Develop and implement new systems, processes, policies, and procedures for effectively and accurately collecting and reporting data.
  • Explore and manage new technology options for effective and efficient data collection and reporting.
  • Be a champion for a data driven culture; assist directors/managers to monitor and evaluate programs/services through data initiatives to ensure such programs/services are operating efficiently, are evidence based and utilizing best practices.
  • Assist in solving complex EMR problems for all programs. Oversee Credible Superusers.
  • Train, mentor, and develop Data Specialist and Outcomes Supervisor.
  • Program Development
  • Provide guidance and direction to initiative/project plan startup regarding development, project planning, scope, resources, budget and outcomes for agency initiatives assigned by the Chief Operating Officer.
  • Identify areas for improvement and assist Directors/Managers in process improvement initiatives.
  • Develop, implement and monitor project plans to ensure successful executive of new initiative Maintain continuous, consistent and thorough content knowledge and status of all assigned initiatives.
  • In collaboration with project leaders, develop and manage the project plans against the key indicators, including outcome measurements and program metrics.
  • Establish the cadence and oversight of all projects run by multiple departments to ensure initiative accountability, progress, interdependency, communication, and strategic issue resolution.

Competencies

  • Demonstrated leadership skills in facilitating and leading cross-functional teams.
  • Expertise in analyzing complex data sets and deriving actionable insights
  • Demonstrated ability to develop and manage budgets and other financial skills.
  • Proven ability to align data strategies with organizational goals and drive long-term initiatives.
  • Proficient at high-level in Microsoft Office 365.
  • Advanced knowledge of data analytics tools and platforms.
  • SQL Proficiency (Required)
  • MS Excel (Required)
  • MS Power BI (Required)
  • Advanced oral and written communications skills.
  • Strong interpersonal skills.
  • Demonstrated ability to address and creatively manage conflict.
  • Ability to work collaboratively with employees at all levels of the organization.
  • Demonstrated ability to manage timelines.
  • Personal organization and time management skills.
  • Personal adaptability.
  • Listening skills.

Requirements

  • Bachelor's degree required; MBA, or MPH preferred; Project Management Professional Certificate (PMP) and/or Health Care Certification preferred.
  • Four to six years' relevant experience preferred.
  • Knowledge, skills, know how to research and determine/provide answers/ solutions /solve complex matters/problems concerning EHR for all programming.
  • Mature judgement and demonstrated ability to work independently, exercise discretion, and manage multiple priorities simultaneously.
  • Demonstrated supervisory skills and ability to motivate and engage others.
  • Collegiality, approachability, and diplomacy at all levels of an organization.
  • Must be able to travel to various locations as required by the job responsibilities and duties.
  • Ability to represent POWER to various audiences, including professional appearance, presentation and communication skills.
  • Attention to detail, strong interpersonal skills and excellent organizational skills.
  • Self-directed and flexible to meet the needs of administration and management, and ability to manage multiple tasks.
  • Wiliness to learn about and support a trauma informed system of care.
  • Support the organization's mission with a sensitivity of cultural diversity and workplace harmony.
  • Ability to secure Act 33 and 34 clearances.

Working Conditions

  • Working in POWER's various offices.
  • Ability to lift light boxes of office supplies.
  • Ability to work the hours necessary to complete the work.

Disclaimer

  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
  • This job description reflects management's assignment of essential functions; it does not restrict or prescribe the tasks that may be assigned.
  • Critical features of this job have been described in the narrative. They may be subject to change at any time due to reasonable accommodation or other reasons.

As a service provider and employer, POWER values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, POWER does not in engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, citizenship status, gender, age, marital status, familial status, sexual orientation, physical or mental disability, veteran status, political affiliation, genetic code, or other factor protected by law.

POWER is an equal opportunity employer and provider

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