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Hotel Operations Supervisor

4 months ago


Springfield, Illinois, United States Courtyard Philadelphia Springfield Full time

Operations Supervisor

Supervise Bistro, Housekeeping, and Front Office

Potential Career Path

Front Office Manager- Director of Operations-General Manager

Job Functions

Coordinate with department mangers when necessary to ensure optimal functioning of the hotel.
Able to cover shifts throughout the hotel for any department needs or callouts. Needs to have a flexible and open schedule.
Be very knowledgeable of Marriott Rewards programs and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, and surrounding area.
Needs to be able to work some early morning shifts.
Prepare food, coffee, and other beverages, when necessary.
Inspection of guest rooms per Marriott guidelines
Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
Follow sustainability guidelines and practices.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Must be able to work well in stressful pressure situations including ability to handle guest objections and disputes to satisfactory results.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Ensure overall guest satisfaction.
Position RequirementsHigh School diploma or equivalent preferred
Previous supervisory experience preferred.
Hotel experience preferred.
Work Environment ContextWork schedules vary and may include working on holidays and weekends and alternate shifts.
Requires standing for extended periods, walking pushing, lifting up to 25 pounds, bending and reaching.
Source: Hospitality Online