Customer Service Representative I

4 weeks ago

Dallas, Texas, United States Cogent Infotech Corp Full time
Job Description:

At Cogent Infotech Corp, we are seeking a highly skilled Customer Service Representative I to join our team. The successful candidate will be responsible for receiving and placing telephone calls, performing data entry, maintaining customer relationships, processing and shipping of electronic and manual orders for our major retailers, and serving as customer advocates to those retailers. Additionally, the candidate will correspond regularly with Field Force, personnel, Brand Ops, MSL, Manufacturing, I&C, PIM, and Physical Logistics.

Key Responsibilities:

  • Receive and place telephone calls to resolve customer inquiries and issues.
  • Perform data entry tasks to maintain accurate customer records.
  • Maintain strong customer relationships through effective communication and issue resolution.
  • Process and ship electronic and manual orders for our major retailers.
  • Correspond regularly with Field Force, personnel, Brand Ops, MSL, Manufacturing, I&C, PIM, and Physical Logistics.

Requirements:

  • College degree or equivalent work experience preferred.
  • Minimum of 3-5 years experience in Customer Service.
  • Proficient skills in MS Office Suite.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to handle multiple projects simultaneously with strong attention to detail.
  • Flexible work hours.
  • Knowledge of SAP a plus.

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