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Customer Service Specialist

3 months ago

Fort Leavenworth, United States Aston Carter Full time

Description:

A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about the Recruit Program. Promotion of Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist.

Principal Accountabilities:

Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals.

Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products).

Perform account opening and account maintenance (via Livecycle and Navigator).

Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Salesforce research, kit assembly for military recruiters and recruits).

Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters).

Other related duties as assigned.

Skills & Qualifications:

1+ year of customer service experience

Sales experience a plus but not required

Banking experience a plus but not required

High school diploma or equivalent

Professional phone skills

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.