Customer Service Representative

10 hours ago

Fort Lee, New Jersey, United States 61st Street Service Corp Full time
{"Job Title": "Customer Service Specialist I", "Job Summary": "At 61st Street Service Corporation, we are seeking a highly skilled Customer Service Specialist I to join our team. As a key member of our customer service team, you will be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary goal will be to provide exceptional customer service while maintaining a productive environment for all employees.", "Responsibilities": "
  • Handle a large volume of calls and perform work in a timely manner.
  • Attempt to collect full payment from patients or guarantors in a professional and courteous manner.
  • Establish payment arrangements per guidelines and document terms in the billing system.
  • Apply payments collected over the phone to each date of service.
  • Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management.
  • Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate.
  • Clearly document in the system a summary of work and follow-up steps after each call.
", "Qualifications": "
  • A high school graduate or GED certificate is required.
  • A minimum of 6 months' experience in a physician billing or third-party payer environment is required.
  • Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
  • Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
  • Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
  • Knowledge of medical terminology is preferred.
  • Previous call center/claims experience is preferred.
  • Previous experience in an academic healthcare setting is preferred.
", "Benefits": "61st Street Service Corporation offers a competitive comprehensive benefit package to eligible employees, including healthcare and various other benefits, including paid time off to promote a healthy lifestyle.", "Equal Opportunity Employer": "We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.", "Hourly Rate Ranges": "$26.44"}

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