Field Service Technician

3 weeks ago

Bloomington, United States Konica Minolta Business Solutions Full time
Job Description Overview

Konica Minolta currently has an exciting opportunity for a Field Service Technician

Get Hired, Get PAID

Now offering a $1,500 sign-on bonus for all direct service positions $500 payable on first paycheck following start date and additional $500 increments paid at 3 months and 6 months

*(Employee must hit 3 months and 6 months of hire to receive additional pay-outs)

Responsibilities
  • Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.
  • Install, service and troubleshoot all printing and scanning issues of all production systems.
  • Develop and maintain effective relationships with customers and fellow employees.
  • Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metric averages.
  • Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
  • Maintain tool kit, supplies, and accurate inventory for assigned territory.
  • Seek opportunities to improve territory parts budget and inventory control.
  • Assist other technicians as needed with more complex service calls.
  • Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
  • Installs multiple protocol and/or multiple network operating systems in conjunction with software based solutions, i.e. Barr System, AHT, TR Systems, etc.
  • Accurate and timely completion of invoices and expense reports.
Qualifications
  • Minimum of a High School diploma or GED required.
  • Technical School training preferred.
  • 1-2 years of experience related to technical/repair of business equipment.
  • A+ and Net+ certification or equivalent experience.
  • Demonstrated electro-mechanical, digital electronic, and PC expertise.
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car which is eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Excellent verbal, written, and interpersonal skills.
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to be work independently with very little supervision.
About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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