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Field Service Technician II-III
2 months ago
Level ExperiencedJob Location Bloomington, MN - Bloomington, MNPosition Type Full Time Salary Range $ $33.00 HourlyTravel Percentage None
Description
Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
- Ability to interpret operation manuals to determine root cause of tool failures.
- Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
- Perform preventive maintenance with little supervision.
- Ordering, expedition and notifying customers or management when replacement of product is necessary.
- Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
- Identify and escalate design issues to engineering and management for resolution.
- Provides technical support to customers on operational or maintenance of system tool and/or equipment.
- Act as a customer contact on technical and service related problems.
- Must be able to provide guidance to other field technicians and field service engineers.
- Train and mentor Field Service Technicians levels I-II-III.
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed.
- Comply with Finesse training for proper maintenance of parts usage and transactions.
- Complies with EBARA's safety policies, including participation in and completion of all required safety training.
- Maintains clean and safe working environment compliant with Ebara and customer safety policies.
Qualifications
Education
- AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
Experience
- Preferred: Six (6) to Ten (10) years of work related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills.
- Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of good driving record if servicing customer offsite.
EOE/AA: Minorities/Females/Disabled/ Vets
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