Analyst POS

4 weeks ago

Universal City, California, United States NBC Universal Full time
Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Universal Studios Hollywood (USH), the "Entertainment Capital of L.A." and the world's largest working movie studio and theme park, is looking to fill an analyst role in the Point of Sales area. This position will be a responsible team member of the Field Services team who support all Point of Sale (POS) systems for USH. The systems include Ticketing, Food, Retail and Parking. This is a role which requires the ability to work in various capacities within the department ranging from Analyst to Phone Dispatcher. This position is responsible for all hardware and software associated with these applications. Previous Point of Sales experience is required.

Responsibilities
  • Provide maintenance and administration of all POS system processes in both application and hardware environments.
  • Plan and execute preventive maintenance procedures as required.
  • Provide 1st level support for telecommunication problems and coordinate 3rd party support when required.
  • Oversee RMA process maintaining adequate spare depot par levels through internal repair and RMA process.
  • Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by the client via help desk tickets.
  • Maintain accurate inventory for all changes in software and hardware.
  • Provide weekly status reports to POS management.
  • Communicate and interact with front line users and theme park guests.
Technologies:
  • Applications: Omnibasket, Galaxy, Kronos
  • Hardware: POS Registers, PCs, Turnstiles, Wireless Networking, RF Scanners
Qualifications

Qualifications/Requirements
  • Minimum 2 years IT experience
  • Minimum 2 years Point of Sale software experience
  • Minimum 2 years Point of Sale hardware experience
  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
  • A+ Certification desired
Must be willing to work weekends, nights and holidays.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27-$32 hour

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,

marital status, pregnancy, veteran status, membership in the uniformed services,

genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories,

or arrest or conviction records, in a manner consistent with relevant legal

requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring

Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access as a result of your disability. You can

request reasonable accommodations by emailing .

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