Customer Support Representative

1 month ago

Las Vegas, Nevada, United States Telos Corporation Full time

Job Title

Customer Support Representative

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment

This position seeks the best candidate that fits into the organization culture, pace of work, and business environment. The proper candidate will be able to work in a Technical Helpdesk supporting multiple US Government Programs.

Primary operations are managed out of Las Vegas, NV North Town Center Dr. #130)

Hiring will be contingent on a US Government clearance and may delay the hiring process by approximately 60 days.

Responsibilities:

  • Supports the Public Enrollment into a US Government Program.
  • Answers phone calls from Applicants that have questions on the process of using a website to Enroll.
  • Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers.
  • Follow pre-built scripts to help customers with their questions.
  • Resolves problems or contacts more senior technical support as necessary.
  • Provides support for Applicants by performing problem diagnosis and guiding users through step-by-step solutions.

Job Requirements

Qualifications:

  • High School plus advanced training, and 3 - 4 yrs of IT related job experience.
  • Under general supervision, capable of performing all jobs including the most complex.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices; only asks for supervision for unusual cases.
  • May assist and train less experienced personnel.
  • Proficient with Windows Operating Systems, and ability to record support tickets into ServiceNow.
  • A professional, get-it-done attitude with attention to detail and customer service and excellent organizational skills.
  • The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
    • In addition to a successful interview, a candidate for this position must be able to hold a Department of Homelands (DHS) Security clearance.
    • After a successful interview process, clearance will be started with DHS.
    • When clearance is approved, and offer letter will be sent.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at If you require relay service assistance, please click on the following link to review information on your state's relay service:

Telos Corporation is an EEO/AA employer.

Job Type

Full-Time

Location

Las Vegas, NV 89144 US (Primary)

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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