Front Desk Attendant

1 month ago


Morgantown, West Virginia, United States Hotel Morgan Full time
Front Desk AttendantJob Description

The Front Desk Attendant is responsible for providing excellent guest services to all visitors and guests. They will be the first point of contact for guests and will be responsible for ensuring that all guests are welcomed and assisted in a professional and courteous manner.

ResponsibilitiesGreet guests and visitors in a friendly and professional manner
Answer phone calls and direct them to the appropriate department or individual
Assist guests with check-in and check-out procedures
Provide information about the hotel and its amenities to guests
Handle guest complaints and resolve issues in a timely and efficient manner
Maintain a clean and organized front desk area
Assist with other duties as assigned by management
SkillsExcellent customer service and communication skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Ability to remain calm and professional in stressful situations
Proficient in Microsoft Office and other computer programs
Source: Hospitality Online

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