Front Desk Agent

3 months ago

Morgantown, United States Hilton Garden Inn Morgantown Full time
The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team

We are looking for a Full Time Front Desk Agent with a friendly attitude to become part of our team

Compensation: $13.00 per hour

Competitive Benefits Package: Full-Time Associates receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

Position Overview:
Responsible for checking-in and checking-out guests and responding to inquiries and problems in an
efficient, courteous and professional manner to achieve maximum customer satisfaction while complying
with all SOP's.

Essential Job Functions:
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Cleaning and organizing on downtime.
  • Adhere by the Hilton brand standards, trainings, and requirements.
  • Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
  • Assist with laundry department with folding of linens when needed.
Non-essential Job Functions:
In addition to the performance of the essential functions, this position may be required to perform a
combination of the following supportive functions:
  • Inventories guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping, lobby, laundry, and public areas.
Qualifications:
  • High School diploma.
  • 1-2 years of experience working as a hotel front desk agent preferred.
  • Competent computer skills including knowledge of Microsoft Word and Excel.
  • Organizational skills and attention to detail.
  • Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships. Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.

  • Front Desk Agent

    2 weeks ago

    Morgantown, United States GF Hotels & Resorts USA Full time

    Rest easy at the renovated Fairfield Morgantown at University Town Centre, located off of I-79 at Exit 155. Whether traveling for business or pleasure you can stay productive on the road with the use of our free Wi-Fi and free parking. Keep fit using our 24/7 fitness room or unwind after a long day in our indoor pool. Your stay will be easy with all rooms...

  • Front Desk Representative

    4 weeks ago

    Morgantown, West Virginia, United States Courtyard by Marriott Morgantown Full time

    Job Title: Front Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Morgantown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key...

  • Front Desk Associate

    7 days ago

    Morgantown, West Virginia, United States Hilton Garden Inn Morgantown Full time

    Hotel Front Desk Agent Job DescriptionAt Hilton Garden Inn Morgantown, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Coordinator

    1 month ago

    Morgantown, West Virginia, United States HealthSouth Full time

    Job SummaryWe are seeking a skilled Receptionist to maintain internal and external communications of the hospital and community through the operation of the telephone switchboard and front desk reception. The ideal candidate will also assist other hospital departments with clerical or general office-related responsibilities as directed.Key...

  • Front Desk Coordinator

    3 weeks ago

    Morgantown, West Virginia, United States HealthSouth Full time

    HealthSouth is seeking a skilled Receptionist to maintain internal and external communications through the operation of the telephone switchboard and front desk reception. The ideal candidate will provide exceptional customer service, support hospital departments, and take on clerical or general office responsibilities as directed. Key responsibilities...

  • Front Desk Receptionist

    2 weeks ago

    Morgantown, Pennsylvania, United States Apis Services, Inc. Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Abraxas Youth & Family Services. As a Front Desk Receptionist, you will be the first point of contact for visitors, clients, and employees, providing exceptional customer service and ensuring a positive experience for...

  • Front Desk Coordinator

    4 weeks ago

    Morgantown, West Virginia, United States HealthSouth Full time

    Job SummaryThe Receptionist plays a vital role in maintaining internal and external communications of the hospital and community through the operation of the telephone switchboard and front desk reception. This position also assists other hospital departments by taking on clerical or general office-related responsibilities as directed.Key...

  • Front Desk Coordinator

    1 month ago

    Morgantown, West Virginia, United States HealthSouth Full time

    Job Title: Receptionist **Job Summary:** The Receptionist plays a vital role in maintaining internal and external communications of the hospital and community through the operation of the telephone switchboard and front desk reception. This position requires excellent communication and organizational skills to provide top-notch support to hospital...

  • Front Desk Ambassador

    1 month ago

    Morgantown, West Virginia, United States EXCL Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at EXCL Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Services Representative

    1 month ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesOperate the front desk with accuracy and efficiency, adhering to...

  • Guest Services Representative

    2 days ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and responding to guest inquiries and requests.Key Responsibilities• Operate the front desk according to standard operating procedures and provide...

  • Guest Services Agent

    1 month ago

    Morgantown, United States Stonebridge Companies Full time

    City, State: Morgantown, West Virginia Pay Range: 14/Hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with...

  • Guest Services Representative

    1 month ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesOperate the front desk with accuracy and efficiency, adhering to...

  • Night Auditor

    1 month ago

    Morgantown, United States GF Hotels & Resorts USA Full time

    Rest easy at the renovated Fairfield Morgantown at University Town Centre, located off of I-79 at Exit 155. Whether traveling for business or pleasure you can stay productive on the road with the use of our free Wi-Fi and free parking. Keep fit using our 24/7 fitness room or unwind after a long day in our indoor pool. Your stay will be easy with all rooms...

  • Guest Services Representative

    2 weeks ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job Summary:The Guest Services Agent is responsible for providing exceptional service to hotel guests, ensuring a positive and memorable experience throughout their stay. This role requires a high level of accuracy, attention to detail, and ability to work efficiently in a fast-paced environment.Key Responsibilities:• Operate the front desk with...

  • Administrative Assistant

    4 weeks ago

    Morgantown, West Virginia, United States HealthSouth Full time

    Job SummaryThe Receptionist plays a vital role in maintaining internal and external communications of the hospital and community through the operation of the telephone switchboard and front desk reception. This position also supports other hospital departments by taking on clerical or general office-related responsibilities as directed.Key...

  • Receptionist Position

    2 weeks ago

    Morgantown, Pennsylvania, United States Apis Services, Inc. Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Abraxas Youth & Family Services. As a Front Desk Receptionist, you will be the first point of contact for visitors, clients, and employees, providing exceptional customer service and ensuring a positive experience for all.Key...

  • Receptionist

    3 months ago

    Morgantown, United States Encompass Health Full time

    The Receptionist maintains internal and external communications of hospital and community through the operation of the telephone switchboard and front desk reception and helps support other hospital departments by taking on clerical or general office related responsibilities as directed. Job Code: 100221

  • Hotel Guest Services Representative

    7 days ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job Summary:The Hotel Guest Services Representative is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk according to standard procedures, and responding to guest inquiries and requests.Key Responsibilities:Operate the front desk with...

  • Receptionist

    2 months ago

    Morgantown, United States Encompass Health Full time

    Per diem (as needed) $20 per hour The Receptionist maintains internal and external communications of hospital and community through the operation of the telephone switchboard and front desk reception and helps support other hospital departments by taking on clerical or general office related responsibilities as directed. Job Code: 100221