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Guest Services Representative
2 months ago
Location: Hilton Garden Inn Morgantown, WV
Overview:
The Hilton Garden Inn of Morgantown is situated in a prime area, offering easy access to various shopping and dining options. This role is integral to ensuring a pleasant experience for our guests.
Compensation: $13.00 per hour
Benefits: Full-Time Associates are eligible for a comprehensive benefits package that includes health, dental, vision, life insurance, 401(k), paid time off, and various employee discounts through our HR partner.
Key Responsibilities:
- Manage guest check-in and check-out processes, ensuring all special requests are accommodated when feasible.
- Handle reservations, including pre-registration and blocking rooms, while adhering to established rate structures and promotional strategies.
- Process guest transactions efficiently and courteously, following hotel policies regarding cash and credit handling.
- Address and resolve guest inquiries and complaints, providing information about hotel services, local attractions, and events.
- Cancel reservations in accordance with established procedures.
- Maintain cleanliness and organization during downtime.
- Comply with Hilton brand standards and participate in training sessions.
- Gain insights into housekeeping operations to better understand room preparation.
- Assist in the laundry department as needed.
As part of your role, you may also be asked to perform the following supportive tasks:
- Inventory guest room keys and request re-keying as necessary.
- Support housekeeping and public area duties during peak times or staff shortages.
- High School diploma or equivalent.
- 1-2 years of experience in a hotel front desk role is preferred.
- Proficient in computer applications, including Microsoft Word and Excel.
- Strong organizational skills and attention to detail.
- Ability to follow instructions and respond positively to management direction.
- Skilled in managing challenging customer interactions and responding to their needs promptly.
This job description is not exhaustive and may be subject to change. Standard Operating Procedures and training materials will be provided to ensure thorough understanding of all responsibilities.
Company Overview:
Up to Par Management LLC and Taylor Hospitality, LLC are dedicated to selecting passionate hospitality professionals. We pride ourselves on creating memorable experiences for our guests and associates through exceptional service and community engagement.
