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Global Enterprise Support

4 months ago

Boise, Idaho, United States Simplot Full time

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

This role manages the professional, technical, administrative, and interpersonal activities of the global support center, document processing, cash receipts, procure to pay accounting support, and other assigned processes. As a member of the Enterprise Solutions leadership team, participate in the creation of an Enterprise Solutions/Customer support strategy, road map, and strong service level commitments to ensure high levels of customer services are met for internal and external customers. Have a relentless focus on continuous improvement and removes non-value-added activities to ensure a seamless and simple customer interaction. This role will also fulfill case management and ad hoc requests from the broader organization as needed.

Key Responsibilities
  • Communications: Champions clear communications with team members, upper management, stakeholders, and up and down stream process owners/contributors. Promptly elevates significant issues for visibility and resolution.
  • Innovation: Identify, develop, and implement process improvement solutions by analyzing existing processes and recommending solutions and new technologies to close gaps and improve efficiencies. Develop business case & timelines for proposed projects with high level statements of work, task definitions & dependencies, resource requirements, complete schedules & budgets. Manage approved initiatives by directing & coordinating the implementation team and maintain effective relationships with IT technical expertise to ensure thorough analysis, development, and implementation of software/hardware.
  • Internal Controls: Maintains awareness of internal controls, tests processes to verify control effectiveness, and initiates corrective actions to strengthen controls when needed. Maintains awareness of, and ensures compliance with, applicable policies, rules, regulations, and laws.
  • Relationships: Works effectively with internal and external stakeholders to fulfill performance, compliance, productivity, and customer service expectations. Leverages internal resource skills and expertise. Takes ownership of customer issues/inquiries and ensures they are resolved in a timely manner.
  • Development: Motivates, develops, and manages performance of individuals and teams. Aligns department and individual contributor goals to those of the organization.
  • Measurement: Defines, implements, monitors, and responds to targeted performance measurements and productivity metrics that accurately assess the effectiveness of key department activities.
  • Management: Plan, organize, direct, and facilitate successful completion of assigned support activities in accordance with sound business practices, known customer requirements, negotiated service level agreements, applicable internal controls, JRS policies, and guiding Enterprise Services objectives. Maximizes synergies between people, process, and technology to ensure the consistent delivery of accurate, timely, and responsive support services; compliant with all applicable regulatory agencies and laws.
Typical Education

Bachelor's Degree (B.A. or B.S.) from 4-year college or university

Relevant ExperienceRequired CertificationsOther Information

Job Requisition ID: 18612

Travel Required: Up to 25%

Location(s): Simplot Headquarters - Boise

Country: United States


**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. **