emergency management operations officer supervisor

Introduction

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MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer�place to live and work by�assisting�with the Department's Maryland Joint Operations Center, including�dispatching of allied agencies, creating�situational reports and obtaining information from local, State and Federal Agencies.\r
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MDEM's mission is to proactively reduce disaster risks and reliably manage consequences through�collaborative work with Maryland's communities and partners. MDEM is the department of State�government with primary responsibility and authority for emergency preparedness policy, and for�coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in�Emergency Management that provides Maryland residents, organizations, and emergency management�partners with expert information, programmatic activities, and leadership in the delivery of financial,�technical, and physical resources "to shape a resilient Maryland where communities thrive." We do this�by being Maryland's designated source of official risk reduction and consequence management�information.\r
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NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12 hour shifts extended periods of time in support of 24 hour consequence management activities.\r
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GRADE

STD13\r

LOCATION OF POSITION

7229 Parkway Drive, Suite 200, Hanover, MD 21076\r
7450 Traffic Dr, Hanover, MD 21076�(COOP Site/ Working Location)\r

Main Purpose of Job

The Maryland Department of\r
Emergency Management (MDEM) is the department of State government with primary\r
responsibility and authority for emergency preparedness policy, and for\r
coordinating hazard mitigation, incident response, and disaster recovery. MDEM\r
works to ensure that all Marylanders are prepared, and to make Maryland more\r
resilient. Emergency preparedness planning is a critical part of MDEM's mission\r
and the successful execution of the Department's Center for Preparedness\r
Excellence. The Emergency Management Operations Supervisor is responsible for\r
the overall supervision of the Maryland Joint Operations Center (MJOC) at the\r
Maryland Department of Emergency Management (MDEM) on a twenty-four hour a day\r
basis. The employee supervises requests for assistance from local emergency\r
managers and emergency operations centers by assigning resources to fill unmet\r
needs. The Emergency Management Operations Supervisor recommends the\r
appropriate posture for the SEOC to the department's Executive Staff by the\r
monitoring of emergency incidents and situations throughout the State as well\r
as regional, national and international events which may affect Maryland public\r
safety. The position collects, organizes, analyzes and reports critical\r
incident information and data for use by emergency managers, emergency\r
operations centers, fusion centers, and other officials and decision makers at\r
local, state, and national levels. The position also receives reviews and vets\r
accordingly the following reports for events/items of significance that may\r
affect Maryland public safety. \r
Some examples include but are\r
not limited to: \r
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Contiguous States Daily\r
Incident Reports (Pennsylvania, Virginia and West Virginia) \r
Federal Emergency Management\r
Agency (FEMA) National and Regional Reports \r
Local, State and Federal Law\r
Enforcement Watch Center Reports \r
Situational Reports from\r
Local, State and federal Agencies\r
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Maryland Coordination and Analysis (MCAC) Reports and\r
Briefs\r
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Press releases from Local, State and Federal entities\r
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The Emergency Management Operations Supervisor functions as\r
the first line supervisor�responsible for the operation of the Maryland State Warning\r
Point. In this role, the employee�supervises, and can perform the issuance and dissemination\r
of all Federal and State issued�warnings and protective action recommendations.�Additionally, this position assists in answering\r
calls/texts/emails that come through the�dedicated Maryland School Safety Tip Line and to route\r
and/or escalate calls per established�protocols. The Tip Line supports the Department's mission\r
by providing an additional tool�to ensure that Maryland families and communities have the\r
ability to prepare for, mitigate�against, respond to, and recover from the consequences of\r
emergency and disaster events.�This position will directly support the Governor's Maryland\r
Safe to Learn Act of 2018�initiative.�The Emergency Management Operations Supervisor supervises\r
and performs multiple�communications related duties within the MJOC serving MDEM\r
and the SEOC. These duties�may include the provision of dispatch services for outside\r
agencies and can act as a backup�center for other outside agencies such as MCAC, The\r
Maryland State police Aviation�Command (SYSCOM) and the Emergency Medical Resource Center\r
(EMRC) for the�Maryland Institute for Emergency Medical Services (MIEMSS).\r
In addition, the MJOC�serves as a "control station" for several interoperability\r
communication systems to include�the statewide 700 MHz radio system – MDFiRST.\r
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POSITION DUTIES

SEOC staffing needs including understanding and mastery of\r
all five components of the National Incident Management System (NIMS) and the\r
Maryland Emergency Management System (MEMS). Employee will support SEOC\r
activities, which may involve extended work hours, as well as extraordinary\r
stress levels, given that a disaster event would occur requiring SEOC\r
activation. Employee will be expected to perform command and supervisory\r
functions for incident management needs with competence and reliability under\r
NIMS and MEMS. Employee is expected to support ongoing recovery operations as\r
it relates to their specific Branch roles/responsibilities. Employee may be\r
required to report to an alternate location to perform SEOC duties in support\r
of MEMS stakeholders or in the event of a Continuity of Operations Program (COOP)\r
Plan activation. Employee may be called to duty at any time, day or night, and\r
is expected to report to the SEOC or assigned duty location within 2 hours of notification.\r
Perform and supervise the collection of information and\r
data pertaining to emergency incidents and situations throughout the State.\r
Such incidents may be crisis or disaster situations, both natural (e.g.,\r
hurricane, tornado) and manmade (e.g., hazardous material spill, terrorist\r
attack). Also perform and supervise the monitoring of regional, national and\r
international incidents which may affect the State. Ensure all activity has been\r
appropriately logged and events are based on the State Critical Information Reporting\r
Requirement (SCIRR) and the event/incident meets the threshold for reporting.\r
Provide directions to subordinates regarding the analysis\r
and interpretation of collected incident information. Supervise contacts made\r
by subordinates with on-site emergency managers, fusion centers, EOC's and\r
other officials (including local, state, and federal officials) to obtain\r
updates and clarifications and determine their response and resource needs.\r
Based on the data and analysis, decide appropriate course of action through the\r
use of implied and regulated authorities.\r
Functions as the Center Commander of the State Emergency\r
Operations Center during "ready state operations" to include receiving requests\r
for emergency support from local emergency managers and public safety agencies.\r
Appropriate tasks and tracks these requests to appropriate agencies.\r
Supervises and performs the clear composition and\r
dissemination of emergency and routine information verbally and in writing\r
using various complex communications devices to include, but not limited to\r
radios, satellites systems, computer system applications and software packages\r
and the telephone.\r
Performs and supervises the operation of all equipment\r
associated with the State of Maryland Warning Point in order to clearly\r
communicate emergency warnings and protective action recommendations to local\r
emergency managers and the public through the use of the National Warning\r
System (NAWAS) and Emergency Alert System (EAS).\r
Answer calls, texts, emails, etc. from the dedicated\r
anonymous reporting system, and route and/or escalate according to established\r
guidelines. This process includes gathering tip information, determining the\r
level of tip severity for all reported tips, categorizing the tip type, and\r
contacting appropriate entities, including designated school officials or local\r
public safety centers, first responders, including law enforcement, and/or\r
personnel so that these agencies can support response and conduct further\r
follow up investigation.\r
Facilitate the dispatch services for outside agencies to\r
include, but not limited to, Office of the State Fire Marshal (OSFM), Maryland\r
Department of the Environment (MDE), Maryland Occupational Safety and Health\r
(MOSH), and the Baltimore City Environmental Police (BCEPD).\r
Trains subordinates on policies, procedures, practices, and\r
systems. Ensures self and staff proficiency through routine training in systems\r
and educational topics.\r
Provide initial technical support to the users of the\r
department's technical information systems to include but not limited to\r
audio/visual systems, telephone, radio and software applications.\r
Organizes and directs special projects assigned to the\r
shift including development and maintenance of databases and procedures to\r
improve emergency operations capabilities and respond to field incident sites\r
or alternate operations centers when required to provide communications and\r
coordination.\r
Monitor, collect and report meteorological data from the\r
National Weather Service's (NWS) Cooperative Observation weather station\r
located at the SEOC for the purpose of defining the climate of the United\r
States and help measure long term climate changes. Additionally, provide real\r
time observed conditions and data to support forecasts, warning and other\r
public service programs of the NWS.\r
Operate the SEOC's video and audio teleconferencing system\r
for effective scheduling and participation of both routine and emergency briefs\r
amongst executive staff and senior elected officials.\r
Monitor building surveillance and alarm systems for\r
intrusion, fire, electrical and water flow that could impact the safety of\r
staff and visitors.\r
Completion of the departmental specific training program.\r

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high\r
school or possession of a high school equivalency certificate.\r
Experience: Three years of experience in emergency\r
communications work related to police, fire/rescue, medical service or military\r
operations; or in coordinating emergency, safety or disaster relief efforts.\r
Notes:�\r
1. Candidates may substitute additional experience in\r
emergency response communication work responding to emergencies or coordinating\r
emergency, safety or disaster relief�on a year-for-year basis for the\r
required education.\r
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2. Candidates may substitute U.S. Armed Forces military\r
service experience as a non-commissioned officer in emergency communications\r
systems and equipment operations classifications or specialty codes in the\r
emergency management field of work on a year for year basis for the required\r
experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

1. Experience working in a state level watch center.\r
2. Experience in using emergency communications systems to\r
include mass notification,� NAWAS, and IPaws.\r
3. Experience training and on-boarding of new employees.\r

LIMITATIONS ON SELECTION

This is an internal recruitment limited to Current MDEM\r
Employees.\r

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SPECIAL REQUIREMENTS

1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached. \r
2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations , Testing for Illegal Use of Drugs. \r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.�RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETING THE�EMPLOYMENT APPLICATION.�All information concerning your qualifications including any required certifications must be submitted by the closing date.� We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r

BENEFITS

STATE OF MARYLAND BENEFITS\r

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper�application and supplemental questionnaire may be submitted to: Maryland Department of�Emergency Management, 5401 Rue Saint Lo Drive, Reisterstown, MD Paper application�materials must be received in our office by the closing date for the recruitment. No postmarks will be�accepted.\r
For questions regarding this recruitment, please call , or email �\r
Appropriate accommodations for individuals with disabilities are available upon request by calling: MD TTY Relay Service \r
We thank our Veterans for their service to our country.�People with disabilities and bilingual candidates are encouraged to apply.\r
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.\r