Sales Support Representative

2 months ago

Carlsbad, United States HME Full time

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team

HME is looking for your talent If you are aSales Support Specialist, we would love to hear from you In this role, you will be responsible for supporting the Sales Team by answering customer calls for information on HME products, including pricing, availability, and order status. The ideal candidate will pay close attention to detail in a fast-paced environment while providing exceptional customer service.

Order Processing

Takes phone, email, and internet orders from customers, books orders into the computer system, and files all sales orders.

Processes quotes from Inside & Outside Sales.

Verifies sales orders for accuracy.

Process assigned territory Dealer orders by receiving, reviewing for accuracy, confirming complete end-user information, and entering into the ERP system.

Creates Cloud accounts on the website and in ERP.

Pulls emails from the Sales Support Inbox throughout the day, ensuring no emails are left at the end of the day.

Inbound Sales Inquiries

Answers incoming calls for HME product pricing, availability of equipment, status of orders, etc.

Determines correct HME part number required by customer based on description.

Notifies the Regional Sales Manager or Inside Sales Representative of any immediate purchase needs of the customer.

Writes up customer orders.

Assists customers through Live Chat with purchase inquiries.

Checks voicemail twice daily and returns customer calls.

Backs up other Sales Support Representatives in their absence.

What you will need to succeed in this position:

1+ years of customer service experience

Excellent communication skills

Professional demeanor

Strong attention to detail

Good grammar skills

High School Diploma

Pay Range: $17.50/hour-$23.32/hour. This is the pay range we reasonably expect to pay for the role. It may vary depending on experience and other factors. Our benefits package includes tuition reimbursement, three weeks of paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401 (k)contributions.

The work environment described here represents those an employee would work within. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Office Workers: This job requires frequent contact outside the department or company, andthe noise level in the work environment is usually quiet to moderate, with occasional loud noise.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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