Sales Support Representative

4 weeks ago

Carlsbad, United States adidas Full time

At adidas, every day is a chance to flip the script. An invitation to take everything
we know and re-invent it. Do it better. Never settling for good enough.

 

Every day we get up, invent, adapt, improvise, find new ways to collaborate,
and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world.

 

It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning.

 

And we’re never done.

Come be a part of shaping the future together with us.

 

 

Please note:

  • Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

  • adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

  • Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service,  eleven paid holidays throughout the calendar year and Service Time Off during milestone years.

  • The anticipated low and high end of the base pay range for this position is ($26.50-$27 hr). Actual rate will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role. 

  • We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Carlsbad, CA.

  • Though our teammates hail from all corners of the world, our working language is English.

 

 

Purpose & Overall Relevance for the Organization:

Works with adidas Golf Outside Sales Representatives to help to co-manage their territories’ business. Is the key internal contact for Reps and customers, executes all requests, and validates embellishment information with cresting operations and external vendors. The SSR role is called upon to be a keen problem solver for issues related to product availability, delivery, order management, and is relentless in the pursuit of delivering world-class customer service. 

 

 

Key Responsibilities:

  • Develop and maintain relationships with Golf Sales Reps and their key accounts and customers.

  • Maintain a clean and organized order book with your Sales Rep to ensure timely delivery of orders.

  • Help facilitate order entry and order maintance within SAP and other systems.

  • Utilize multiple systems to facilitate embroidery orders for the Field business.

  • Assist in achieving sales target goals within assigned territories.

  • Maintain and improve customer relationships.

  • Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.

  • Regular communications with members of customer service, sales, operations, DCs, customers and embroidery vendors.

  • Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.

  • Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.

  • Ensure 100% on time in full delivery of all time sensitive orders.

  • Performs other related duties and assignments as required.

 

Key Relationships:

  • Sales

  • DCx Operations

  • Cresting operations

  • External embellishment vendors

  • Marketing

 

 

Knowledge, Skills and Abilities:

  • Golf industry knowledge desired.

  • Experience in working with SAP a plus.

  • Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.

  • Individuals must work cooperatively and establish positive cross-functional relationships within the organization.

  • Knowledge of Microsoft Office Products, particularly Excel, is essential.

  • Excellent communication, interpersonal and influencing skills are paramount.

  • Active listening skills and customer service orientation mandatory.

  • Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required.

 

Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s in a business related field preferred; minimum of 2 years Customer Service or Sales-related work experience required, preferably in a fashion/performance apparel or footwear environment.

  • Working knowledge of adidas apparel and embroidery highly desired.

  • Mastery of the English language with superior written and verbal communication, interpersonal and persuasion skills are required.

 

 

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