Program Coordinator

4 weeks ago

Fort Wayne, Indiana, United States Caesars Entertainment Full time
JOB SUMMARY:

Sells daily racing program, tip sheets, Daily Racing Forms, and other publications to the public. May assist with promotional initiatives through the access patron management information only as directed by the Asst OTB General Manager.

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:
  • Provides appropriate customer service to all internal and external customers.
  • Counts or verifies the number of programs, tip sheets, Daily Racing Forms, and other publications that are allocated, received and/or distributed to other program sellers.
  • Photocopies materials as needed.
  • Verifies and initials bank received.
  • Be responsible for all monies and product received.
  • Accept cash or valid coupons for programs. Make correct change if necessary. Do no accept rolled coin.
  • Turn in all monies and coupons received for purchases.
  • Maintains race results as determined by the company.
  • Validates customer parking garage tickets at company locations a needed.
  • Answers phone and transfers calls.
  • Notify TOTE of customer service problems with TOTE equipment.
  • Complete, sign and return to the cashier a return cash slip with each skim and at the end of the shift.
  • Return all programs, tip sheets, Daily Racing Forms, and other publications not sold to the Admissions Office at the end of the shift.
  • Complete, sign and return to the manager a cashier statement at the end of the shift.
  • Maintain a clean work area.
  • Maintain the company's rewards program for patrons.
  • Abides by all dress code requirements of the company.
  • Abide by all Security measures instituted to ensure employee and customer safety.
  • Assists with accounting and balancing procedures.
  • Maintain calendar and special event notices on display at the program and customer service stands.
  • Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions.
EDUCATIONS and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED PERSONAL COMPETENCIES:

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain a license by the Indiana Horse Racing Commission and the Indiana Gaming Commission

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

Requires periodic access to patron management for point/play information.

ACCESS TO GAMING FLOOR:

None

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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