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Sr Field Service Engineer, Electron Microscopy

3 months ago

Chandler, Arizona, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

This Field Service Engineer is dedicated to servicing a key customer. Regular onsite work in the customer's facility in Chandler Arizona is required.

How will you make an impact?

The Field Service Engineer for the MSD of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of sophisticated equipment and systems. Engineers investigate and approve operational quality of system equipment; teach customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This position is ideal for an expert service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

What will you do?

  • Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Fixing and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Optimally complete technical training, as required
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Complete and submit field service reports
  • Be able to perform PM on assigned tools
  • Partner with colleagues to acquire technical mentorship needed to problem-solve systems solutions
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
  • Provide feedback for various reports including identifying and isolating unique problems with system
  • Act as a subject expert and resource for training

Minimum Qualifications:

  • Typically requires a University degree or equivalent combination of education and experience in electronic system
  • Typically requires approximately 5 years of hands on technical experience installing, repairing and calibrating sophisticated analysis tools such as SEM, TEM, FIB or similar systems.
  • Possesses a detailed understanding and extensive experience repairing ultra-high vacuum and high voltage systems.
  • Ability to partner effectively with customers
  • Excellent interpersonal communication skills; must have a professional working proficiency in English
  • Proven ability to solve sophisticated systems and subsystems down to component level
  • Literate in MS DOS and Windows software environments
  • Able to read and interpret schematics
  • Familiar with UHV phenomenon and technology
  • Must have ability to acquire a valid passport and travel regionally and internationally as required
  • Must possess a valid driver's license
  • Physical requirements include the ability to lift up to 50 lbs.
  • Ability to secure entrance to US Government laboratories and facilities, if required

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.