Senior Operations Control Manager

Found in: beBee jobs US - 2 weeks ago

Jacksonville, Florida, United States Bank of America Full time

Job Description:

Job Description:

Demonstrate comprehensive understanding of Enterprise and Regional AML policy and standards; Global Banking and Markets products / business and operations processes.Independently drive impact assessment and implementation of system; people; processes and control infrastructure for complex high volume AML Onboarding AMRS region.Facilitate communication of impact and changes to AMRS Regional business stakeholders.Be a subject matter expert for Anti Money Laundering issues within AMRS region, engage and collaborate closely with regional and global stakeholders within GFCC; Operations and Front Line Units to drive solutions with a 360 view.Act as a point of contact and backup support in the region for AMRS:Key AML technology and process-control projects and initiatives;Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI)Any other business matters related to AML that may arise during course of usual business

Responsibilities:

Responsible for design and management of internal control disciplines and proactively identify AML risk across GBGMResponsible for Front Office AML escalations on behalf of GBAM to drive adherence to GBGM AML StandardsSupport the QA processes across GBGM through ongoing review, remediation and partnership with QA teamIdentify issues and/or control improvements for AML Onboarding across GBGM for AMRS and LATAMSupport team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill KYC requirementsPoint of Contact for client escalations/complaints handling sensitive information during the onboarding journeyWhite Glove approach to support our AML KYC client outreach, and the ability to apply pragmatic thinking for complex questions and concerns

Requirements/Other Qualifications:

Highly Proficient with the MS Word Suite of tools to include ExcelAble to Conceptualize, lead and drive projects to completionInfluence change across multiple operational processes Able to execute in a decentralized environmentHigh level of interpersonal skillsStrives to bring new thoughts and ideas to teams to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs is a continuous learnerCommitment to challenging the status quo and promoting positive changeParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

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