FT Agent Guest Service

1 month ago

Philadelphia, Pennsylvania, United States Hilton Full time

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • Computer Skills
  • Customer Service Experience
  • Availability to work p.m. shifts, weekends, holidays

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • Schedule Flexibility
  • Computer Skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Kimpton Hotels Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and...

  • Guest Services/front Desk Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Aloft Philadelphia Downtown Full time

    ABOUT ALOFT PHILADELPHIA DOWNTOWN:Different. By Design.We are the next generation of hotel, using technology and design to enhance the guest experience. Centrally located in Center City and within walking distance to top historic destinations, Aloft Philadelphia Downtown is the beautifully restored Liberty Title & Trust Company building with a modern twist A...

  • Guest Service Operator/ One Touch Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • PM Guest Service Supervisor

    1 week ago

    Philadelphia, Pennsylvania, United States Study Hotels Full time

    The Study at University City is currently seeking a PM Guest Service Supervisor, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service...

  • PM Guest Service Supervisor

    7 days ago

    Philadelphia, Pennsylvania, United States Study Hotels Full time

    The Study at University City is currently seeking a PM Guest Service Supervisor, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service...

  • Guest Service Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Front Desk Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Fitler Club Full time

    Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces. Overview: The Member Services Agent is responsible for providing a superior...

  • Assistant Guest Services Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University City is an Assistant Guest Services Manager to provide genuine hospitality and the highest quality of service to our guests. The Assistant Guest Services Manager will be responsible for supervising the Guest Service Agents and ensuring guest satisfaction under the guidance of the Guest Services Manager...

  • Front Desk Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Inkspirenize Full time

    Job Title: Front Desk Agent Location: Philadelphia, PA Company: Divine Taxa Reports To: Front Office ManagerJob Description:We are looking for a friendly and professional individual to join our team as a Front Desk Agent at Divine Taxa. In this role, you will be the face of our company, providing top-notch customer service to our guests and ensuring they...

  • Guest Experience Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Courtyard Philadelphia South at The Navy Yard Full time

    Additional Information Front Desk AgentJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Philadelphia South at The Navy Yard, 1001 Intrepid Avenue, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...

  • Guest Experience Specialist

    2 months ago

    Philadelphia, Pennsylvania, United States Courtyard Philadelphia South at The Navy Yard Full time

    Additional Information Front Desk AgentJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Philadelphia South at The Navy Yard, 1001 Intrepid Avenue, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...

  • Guest Services Associate

    7 days ago

    Philadelphia, Pennsylvania, United States Opera Philadelphia Full time

    **Guest Services Associate** Marketing Philadelphia, Pennsylvania Minimum Experience **Mid-level** Compensation **$15.00 / hour** Opera Philadelphia is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of anti-racism and to providing employees with a work environment free of...

  • Guest Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States The Notary Hotel, Autograph Collection Full time

    Additional Information Overnight shift, Evening shiftJob Number Job Category Rooms & Guest Services OperationsLocation The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest...

  • Guest Service Representative

    2 months ago

    Philadelphia, Pennsylvania, United States The Notary Hotel, Autograph Collection Full time

    Additional Information Overnight shift, Evening shiftJob Number Job Category Rooms & Guest Services OperationsLocation The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest...

  • Guest Service Ambassador

    7 days ago

    Philadelphia, Pennsylvania, United States Modus Hotels Full time

    **Modus Hotels** **Guest Service Ambassador (Front Desk)** **Philadelphia, PA - Full Time** **Meet Motto Philly** ????Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and...

  • Front Desk Agent

    7 days ago

    Philadelphia, Pennsylvania, United States Canopy by Hilton Philadelphia Center City Full time

    Property Description: Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk,...

  • Guest Service Agent Sofitel Philadelphia at Rittenhouse Square Philadelphia, PA

    7 days ago

    Philadelphia, Pennsylvania, United States Philadelphia Brewing Company Full time

    **Job Description** L ocated in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients...

  • Guest Services Associate

    7 days ago

    Philadelphia, Pennsylvania, United States Opera Philadelphia Full time

    Opera Philadelphia is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of anti-racism and to providing employees with a work environment free of discrimination and harassment. All hiring decisions are based on business needs, job requirements and individual qualifications. We do not...

  • Front Desk Agent

    2 months ago

    Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEv High school graduate or equivalent.v Two years of college education preferred.v Two years experience in a service industry,...

  • Front Desk Agent

    3 weeks ago

    Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEv High school graduate or equivalent.v Two years of college education preferred.v Two years experience in a service industry,...