key account associate

Found in: beBee jobs US - 2 weeks ago


Gilbert, Arizona, United States Steve Madden Full time
Job Description

General Summary:
This position assists the Account Executive to maximize business while maintaining profitable relationships between the customer and company.

Major Responsibilities:

  • Gather, document, and analyze weekly selling performance.
  • Review business opportunities with buyers.
  • Track advertising, review layouts and confirm delivery of product.
  • Customer service support.
  • Assist executives – Preparing reports
  • Attend sales meeting with sales team and shoe shows
  • Communicate with accounts, sale reps and vendors to maintain excellent customer relations.
  • Confirm pricing with vendors and customers
  • Create folders of purchase orders while maintaining them with daily correspondence and file them according to delivery
  • Check orders into AS400 system
  • Create spec sheets and cost sheets in customer's web site
  • Work with customer to cancel and re-order product
  • Informing customers of product and order information
  • Confirm delivery with vendors and block out factory space.
  • Inform vendors of customer's spec and requirements
  • Follow up with buyers on sample approval
  • Review samples and compare to sales samples and advise product development team if there is a problem in material, color, construction etc.
  • Review customers websites bi-weekly for updated information and new requirements. Advise vendors of any updates.
  • Create picture book for each customer
  • Build relationships with Buyers and DMMs
  • Special projects as required
  • Other duties may be assigned

Specific Job Skills:

  • Ability to conduct interpersonal interactions including coaching, negotiating, selling, group presentations, etc.
  • Most decisions are made within company policy constraints, and some latitude exists. Decisions may impact others or the organization
  • Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion
  • Job duties are somewhat varied, occasionally requiring conceptualizing, planning and implementing
  • Highly organized, detail-oriented and time management skills essential
  • Under limited supervision, anticipates and solves problems for self and other lower level employees
  • Has no supervisory responsibility, provides basic work direction usually one-on-one

Education, Licenses, Certificates, Registrations and/or Experience:

  • A bachelor's degree or equivalent experience required.
  • Proficiency with computer skills, including Microsoft Office, Word, and Excel
  • 3+ years experience in sales or related field.
  • Knowledge of retail math.

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