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Support Analyst I, IT Service Desk
4 months ago
Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
Job Description
As a Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, focusing on operational technology environments and Invenergy's project sites, as well as escalate and assist, in complex incidents and projects with other functional areas in IT. We are looking for an energetic, outgoing, customer service-oriented Helpdesk specialist to provide technical support to users both efficiently and responsibly. You will be on Invenergy's IT front line solving end user technical challenges and providing support for all assigned technical areas for 1000 employees in 40+ locations around the world. The goal is to make sure that customer service is maintained to the standards required while providing technical solutions to business problems.
- Adhere to the company's values and behaviors.
- Monitor service desk tickets, for yourself and team members, and lend expertise as needed
- Provide competent, service-oriented support to end users as primary point of contact for company helpdesk, both in person and remotely.
- Follow up with customers, provide feedback and see problems through to resolution.
- Perform Windows, Mac and mobile device software installations
- Research problems and identify trends.
- Escalate tickets to appropriate group as needed. Track, route and redirect issues to the correct resources. Perform some system administration tasks. Collaborate with organization counterparts and department team members.
- Plan and participate in appropriate change management and training activities. Produce training documentation and internal training guides.
- Perform other duties as assigned.
- Preserve and grow your knowledge of IT procedures, products and services.
Qualifications:
- Minimum 1 year of related work experience in technology
- Knowledge of computing and computer systems, hardware, software and peripheral equipment
- Knowledge of computer security systems, procedures, techniques and applications
- Hands on and remote helpdesk experience
- Experience with Windows PCs AND Android/ iOS mobile devices
- Eligible to work in the United States without the need for employer visa sponsorship now or in the future
Preferred Qualifications:
- Bachelor's Degree in an information technology related field.
- Technical certifications nice to have
- Works well both alone or in a team setting
- Excellent English written and verbal communication skills
- Excellent customer service skills
Benefits
Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
