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Technical Support Analyst

2 months ago

Chicago, Illinois, United States Realtime Recruitment Full time

Technical Support Analyst

Are you enthusiastic about providing technical assistance and ensuring customer satisfaction? Do you excel in a remote working atmosphere? If so, we have an excellent opportunity for you We are seeking a Technical Support Analyst to become a vital part of Realtime Recruitment's innovative team, dedicated to delivering exceptional support to clients and customers.

Why You Will Appreciate Working With Us:

Attractive Compensation: Competitive salary range of $50,000 - $55,000

Performance Bonus: 4% bonus structure

401k Plan: Matched contributions to help you save for the future

Fully Remote Position: Enjoy the flexibility of working from home

Unlimited Paid Time Off: We prioritize your work-life balance.

Comprehensive Health Benefits: Medical, dental, and vision coverage

Home Office Setup Allowance: $500 stipend to create your ideal workspace

Monthly Utility Stipend: $50 to assist with your bills

Your Responsibilities:

- Maintain and update service requests and tickets, ensuring timely resolution and closure.

- Assess request patterns to identify and recommend necessary system adjustments, whether minor or substantial.

- Continuously seek opportunities to optimize processes and improve efficiency.

What We Are Looking For:

- A minimum of 2 years of relevant experience in a help desk or IT support capacity.

- Strong analytical skills and meticulous attention to detail.

- Exceptional communication and customer service abilities.

- Capability to work autonomously in a remote setting.

Join Us:

If you are excited about this role and possess the required qualifications, we would be delighted to hear from you. Become part of a company that values creativity, efficiency, and a healthy work-life balance.