PACE Transportation Dispatcher-Hope Healthcare-Fort Myers

It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our successEnsure routine and as-needed maintenance of vehicles. Maintain required vehicle records.
Maintain van schedule and driver availability. Assist with driver specific trainings as needed. Maintain adequate communication with drivers.
Advise IDT and manager of participant-specific transportation issues.
Report changes as directed in participants' baseline status to appropriate staff. Stay involved in the development and implementation of QAPI activities.
Develop, update and maintain transportation routes using our Samsara Routing system
Dispatch drivers; coordinate internal and vendor transportation for all participant appointments. Maintain locator maps for all participants.
Prepare monthly transportation report.
Ensure coordination of vehicle maintenance and repairs.
Under the supervision of the Director, Transportation is responsible for the direct transportation of physically limited passengers to and from their destinations. Position required constant interaction with caregivers and community agencies while conducting business with Hope PACE.

Essential Functions

The following job description represents the position's essential functions necessary to be successful.

Supervisory Responsibilities

Direct

Yes – Drivers 1)

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Decision Making Latitude

Individual Decision Making Parameters

Day-to-day activities within area of responsibility

Individual calendar to ensure timely attendance for meetings and completion of work

In Collaboration with Management

Discuss with Manager, items as needed for general guidance and direction.

Any practices that arc not in place and routinely utilized would be discussed with Manager.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all. The requirements in this job description are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to pcrfom1 the essential functions.

Education and Experience

Transportation Dispatch experience.

Knowledge of Transportation Routing Systems

High school diploma or general education degree (GED). At least one year experience in transporting handicapped individuals and working with the frail elderly.

Certificates, Licenses, Registrations

Must possess a valid Florida Drivers' License, current auto insurance, and reliable transportation.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to communicate, concentrate and document effectively and accurately.

Position Title: Transportation Dispatcher Page 2

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Equipment and Machines Used

Computer Printer

Telephone Fax Machine Adding Machine/Calculator

*All other routine office and/or company equipment.

Photo Copy Machine

Position Requirements (not all inclusive)

Ensure routine and as-needed maintenance of vehicles. Maintain required vehicle records.

Maintain van schedule and driver availability. Assist with driver specific trainings as needed. Maintain adequate communication with drivers.

Advise IDT and manager of participant-specific transportation issues.

Report changes as directed in participants' baseline status to appropriate staff. Stay involved in the development and implementation of QAPI activities.

Develop, update and maintain transportation routes using our Samsara Routing system

Dispatch drivers; coordinate internal and vendor transportation for all participant appointments. Maintain locator maps for all participants.

Prepare monthly transportation report.

Ensure coordination of vehicle maintenance and repairs.

Under the supervision of the Director, Transportation is responsible for the direct transportation of physically limited passengers to and from their destinations. Position required constant interaction with caregivers and community agencies while conducting business with Hope PACE.

Follow established scheduled, adjust schedules to met unanticipated changes, determine the safest and most efficient pick up and delivery routes.

Participate as a member of interdisciplinary team. Take part in participant care planning and contribute to notations in medical record. Report important information to proper staff of Hope PACE daily regarding any changes, progress, or unusual events concerning any participant.

Must be up to date on all immunizations.

Key Competencies (All Employees):

Organizational Commitment - Supports the organization, its Mission, Covenants, Operating Principles, and Values Statement.

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method appropriately to best fit situation. Deals well with frequent change, delays or unexpected events and adjusts priorities accordingly. Readily accepts and shows positive commitment to change.

Attendance/Punctuality/Reliability - Arrives at work promptly and limits unnecessary time away from work; provides advance notice whenever possible. Supports the team by being dependable and present at work; is willing to work overtime as needed.

Computer Skills - Maintains proficient computer skills and knowledge as required for the job.

Customer Relations - Carries out responsibilities of position in a manner that exemplifies excellent customer service. Demonstrates integrity, respect and compassion in dealing with all internal and external. customers. (Patients, families, staff, peers)

Image-. Conducts self in a professional manner in accordance with Hope values and takes appropriate courses of action. Conveys confidence from others through professional presentation (e.g., appearance, demeanor, cleanliness).

Initiative - Uses self-initiative to achieve goals. Demonstrates persistence and overcomes obstacles. Routinely measures self against standards of excellence and seeks opportunities for improvement. Accepts new or additional responsibilities enthusiastically. Works positively with other staff members and assumes responsibility for individual, team and organizational performance. Collaborates with others to effectively achieve results.

Interpersonal Skills - Focuses on solving conflict, not blaming. Listens to others without interrupting Remains open to others' ideas and demonstrates a willingness to try new approaches.. Works collaboratively with peers and/or IDT problem solving situations. Remains calm and uses sound reason when dealing with emotional topics.

Work Performance- Shows interest and enthusiasm in work and organization as an entire unit. Is productive and completes job expectations productively and efficiently. Uses Hope's resources appropriately. Continues to learn. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Requests assistance from supervisor appropriately. Meets time commitments. Adheres to all aspects of organizational compliance and regulatory issues, including policy and procedures Maintains confidentiality..

Professional Certification and License - Maintains appropriate and required job certifications and/or license. Seeks out other professional development opportunities. Shares learned knowledge with others.

Safety - Ensures that all work is performed in a safe manner to prevent injury. No avoidable accidents within evaluation period. Exhibits use of Universal Precautions.

Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. Consistently represents Hope with integrity and professionalism.

Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service.

When unsure of a directed task or any part of job responsibilities, proactivcly seek the assistance of immediate supervisor.

Assist with special projects, as requested.

All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk: sit and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to taste or smell.

The employee must routinely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position involves the use of organization or personal vehicle, so employee must be able to operate a motor vehicle safely.

Employees are required to wear personal protective equipment according to agency policy. Any employee who while operating a motor vehicle on behalf of Hope, is required to comply with the Florida State law regarding seatbelt usage (e.g., seatbelts are required to be used).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts and in outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. The employee will be in his or her car in moderate to heavy traffic each day.

The noise level in the work environment is usually moderate.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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