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Operator, Switchboard

4 months ago

Valley Park, Missouri, United States Park Nicollet Health Services Full time

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule:
1:00pm-9:30pm with alternating weekends

Required Qualifications:

  • Minimum 1 year client facing customer service required.
  • Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:

  • Post-secondary education preferred.
  • Call center or Switchboard experience preferred.
  • Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It's an important part of our Head + Heart, Together culture, and critical to our success.