Switchboard Operator – 1.0 FTE

4 months ago

St Louis Park, United States HealthPartners Full time

Position Summary:
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. The incumbent will be expected to comply with all Head, Heart Together competencies as related to switchboard duties.

Education/Experience:

Some post-secondary education preferred. Minimum 1 year client facing customer service required. Call center or Switchboard experience preferred.

Special Knowledge/Skills/Certifications/Licenses:

1. Experience with computers and both word processing and spreadsheet software preferred
2. Ability to type 35 WPM preferred.

Additional Information:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21, people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:

Excellence We strive for the best results and always look for ways to improve. Compassion We care and show empathy and respect for each person. Partnership We are strongest when we work together and with those we serve. Integrity We are open and honest, and we keep our commitments.

What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.

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