Telecommunications Customer Service Representative
4 days ago
**About Regal Management**
We are a dynamic and rapidly growing consulting firm dedicated to delivering exceptional results for our clients. Our team is comprised of goal-driven individuals who thrive in a fast-paced environment and are passionate about providing outstanding customer service.
**Job Summary**
We are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving complaints and questions, and assisting with the order and sign-up process.
**Key Responsibilities**
- **Customer Communication**: Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests.
- **Relationship Building**: Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust.
- **Customer Satisfaction**: Maintain a positive and empathetic demeanor towards customers at all times, responding promptly to customer complaints and providing timely, effective solutions to maintain superior customer satisfaction levels.
- **Product Knowledge**: Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends.
- **Record Keeping**: Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly.
- **Team Collaboration**: Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members.
**What We Offer**
As a Telecommunications Customer Service Representative at Regal Management, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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