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Senior Product Marketing Manager

3 months ago

Remote, Oregon, United States Level AI Full time

Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.

Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience.

Level AI ) is a hyper-growth, Series B, Silicon Valley-based startup backed by Battery Ventures. We've assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.

Responsibilities :

  • Develop product positioning that differentiates Level AI by understanding customer needs, product roadmap, market trends, and competitive forces.
  • Be the GTM leader for the specific products within the Level AI platform and the industry vertical that you will own.
  • Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks.
  • Develop the go to the market vision for your product, and execute marketing strategies to drive awareness of Level AI - identify goals, risks, audience, messages, and tactics.
  • Develop Content for customers, evaluators, advocates, and channel partners, including emails, blogs, webinar content, use cases/customer stories, and more.
  • Be an expert and thought leader about our platform, the industry trends, and the players in the market.
  • Become the go-to person for sales and customer success teams to understand the ins and outs of our product and the market.
  • Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap.

Skills/Competencies

  • Stellar writing skills
  • Excellent presentation skills
  • Excellent verbal communicator
  • Excellent analytical skillsSelf-sufficient: can produce customer-facing brochures, landing pages, training videos, and slide presentations with minimal supervision and guidance.
  • Strategic: understand the space, the customer, and the criticality of his/her role in the organizationPassionate about great enterprise software, AI, and product marketing.

Requirements :

  • Bachelor's degree, Master's degree a plus4+ years of Product marketing experience in Enterprise Software (experience in an early-stage startup environment is a huge plus).
  • Client-facing experienceDomain knowledge of Enterprise SAAS software.
  • Compensation: We offer market-leading compensation, based on the skill set and aptitude of the candidate.