cage shift manager

2 months ago


Elgin, Illinois, United States Caesars Entertainment Full time
General Summary of Duties: Responsible for company assets and Cage employees on assigned shift.

Typical Physical/Mental Demands: Requires prolonged standing, mobility; requires lifting up to thirty (30) pounds; reaching and bending; eye/hand coordination and manual dexterity; use of a computer, jet sorter, calculator and telephone; communicates directly, telephonically, electronically with guests, management and staff in English; normal vision and hearing range; understands and complies with the policies and procedures, job description and other instructions.

Typical Working Conditions: Work is performed in the Cage and casino areas; heavy guest contact is required; ability to tolerate varying conditions of noise level, temperature, illumination and air quality.

Example of Duties ( includes but is not limited to the following ):

  1. Understand and adhere to Grand Victoria Casino and Cage & Credit Operations standards, policies and procedures.
  2. Obtain a strong understanding of the Internal Control Systems (ICS) and Minimum Internal Control Standards (MICS).
  3. Ability to comply with and practice the Grand Victoria Casino's Family Sytel Service Standards.
  4. Acquire and maintain strong knowledge of the Federal Cash Reporting Requirements required under Title 31.
  5. Counsel employees and implement necessary corrective measures.
  6. Supervise and train all Cage hourly employees.
  7. Verify cash turn-ins from operating departments.
  8. Verify various types of cash pay-outs.
  9. Verify cashier's banks.
  10. Prepare accountability to determine daily revenue.
  11. Prepare daily bank deposits on revenue.
  12. Approve guest credit within prescribed limits.
  13. Prepare work schedule for all Cage employees.
  14. Perform all tasks that may be assigned in the future.
Performance Requirements ( knowledge, skills and abilities) : Ability to read, write and speak in English; proficiency and working knowledge of Microsoft Office products; wide knowledge of Cage Cashier's functions; have working knowledge and skills of position under supervision; intermediate math; establish and maintain a sound relationship with the Illinois Gaming Board (IGB), as well as an effective working relationship with staff, co-workers and other departments; display a high level of confidentiality and integrity at all times; capacity to work well with others and handle stressful situations with ease; possess effective listening skills; ability to work in a stressful, high volume, energetic atmosphere, and provide impromptu training; possess analytical thinking, coupled with open mindedness, to assess situations to make decisions to resolve outstanding issues; ability to work flexible shifts.

Qualifications: High school diploma / GED preferred. Two years + prior management experience. Prior Cage Management or Cage Cashier experience a plus.

Certificate/License: Level 3 Occupational License with the Illinois Gaming Board.

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