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Enrollment and Student Access Specialist

2 months ago

Rockville, Maryland, United States Montgomery College Full time
Job Description

Montgomery College, Rockville and Germantown Campuses, has an immediate need for full-time Enrollment and Student Access Specialists in Student Affairs. The work schedule is Monday-Friday, 8:30 am to 5:00 pm, with some evenings and weekends, depending upon the needs of the department. This position may also require occasional travel to other campuses and locations. These are bargaining, non-exempt, grade 23 positions. Non-exempt positions are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, diversity, and inclusiveness. These positions may be eligible for occasional telework, but telework is not guaranteed.

The Enrollment and Student Access Specialist serves as a primary resource for individuals to gain access to college academic programs, services, and other resources. With an overall knowledge and understanding of college programs and services, the incumbent will guide students through various processes, specifically those associated with onboarding and enrollment, and direct students, college employees and the public to access the college and its services and resources.

The duties of the position involve a variety of processes, procedures and methods, and requires the incumbent to balance competing tasks, with creating a positive and welcoming atmosphere for callers, and maintaining up-to-date knowledge of college programs, services and activities.

Regular contacts vary but include all categories of students (credit/non-credit, new/current, etc.) and their families, as well as College employees, the general public and external organizations such as vendors, professional education associations, non-profits and schools/colleges. This position may also require occasional travel to other campuses and locations.

Duties include but are not limited to:
  • Collect, organize, and analyze information obtained from multiple sources in order to advise students, parents, and the general public on college-wide activities, courses, programs and services.
  • As the phone/email first point of contact to the college, analyze student inquiries, ascertain solutions, and direct students in proper action steps.
  • Develop and maintain a broad knowledge base of college programs, services and other activities, particularly those related to student onboarding and enrollment.
  • Assist students through onboarding and enrollment (admissions, assessment/placement requirements, advising, enrollment, financial aid) processes and procedures.
  • Assist students with navigating the College website and all aspects of the student portal.
  • Anticipate and define student problems, troubleshoot issues, and provide recommendations to improve organizational performance.
  • Attend meetings on behalf of the unit, as assigned.
  • Perform data entry and analysis, and participate in student outreach efforts, such as calling and social media campaigns.
  • Review and process requests related to holds and credit hour limits, taking measures to ensure information security and accuracy.
  • Coordinate and input incoming test scores for prospective students, as required.
  • Process applications for admissions to the College, and other admissions related functions, taking measures to prevent and/or resolve duplicate student records.
  • Collect, review, and verify incoming documents for completeness and accuracy, and scan/store documents according to established Federal, State and College requirements.
  • Manage correspondence (mail, email, phone), including but not limited to creating written correspondence to internal and external constituents/stakeholders.
  • Maintain archive of college catalogs to serve as reference for students, faculty, and other colleges/universities.
  • Performs other duties as assigned.
Required Qualifications:
  • Associate degree, or combination of education, training and experience providing understanding of the field.
  • Two years of experience working admissions, enrollment services, records and registration, or other enrollment related office.
  • The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
  • Thorough knowledge of student services areas, with emphasis on the enrollment and financial aid application processes, student confidentiality, the Family Educational Rights and Privacy Act (FERPA), College policies, procedures, programs, and services.
  • Comprehensive customer service skills and familiarity with conflict management techniques.
  • Proficient in using a personal computer, integrated software systems, and office applications used at the College (MS Outlook, MS Word, MS Excel and MS PowerPoint, the Internet, or other packages, as required by the supervisor).
  • Proficient in the use of Banner or other student information system.
  • Ability to communicate clearly and effectively, both orally and in writing.
  • Ability to organize work and prioritize tasks, to work both independently and as part of a team, and to think critically to bring about problem resolution.
  • Ability to establish and maintain effective working relationships with students, faculty, staff, and the public, and in facilitating and modeling quality customer service.
  • Ability to work effectively with and within a diverse population with diplomacy and tact.
  • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship
Preferred Qualifications:
  • Bachelor's degree or higher
  • Strongly preferred: bilingual in one of the most common second languages spoken in the county (Spanish, Chinese, Vietnamese, French, Amharic)
  • Excellent oral and written communication skills
  • Two or more years of customer service experience
  • Familiarity with college-specific automated database systems
  • Include a cover letter with your resume
Hiring Range $25.18 to $32.73 per hour. Initial salary placement is based on candidate experience and internal equity. Please include a complete resume including all relevant and related work experience.

Application Process:
  • Click Here to apply online
  • Online applications must be received by July 26, 2024
  • Cover letter recommended and preferred. Please indicate your preferred campus in your cover letter.
As a condition of employment, the following are required at the time of hire:
  • Successful completion of a background check and degree verification (if applicable).
  • For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
  • Participation in a retirement plan. If you are retired from the Maryland State System, you may not enroll in either the pension, or optional retirement plan, per state law.
As a condition of employment, the following are required at the time of hire:
  • Successful completion of a background check and degree verification (if applicable).
  • For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
  • Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery Collage and may have earnings restrictions, per state law.
Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at or We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Friday, July 26, 2024