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Telemarketing Sales Specialist

4 months ago

Fort Worth, Texas, United States Milwaukee Tool Full time

TTI, Inc. is looking for a Telemarketing Sales Specialist at our Corporate office in Northwest Fort Worth, TX.

The Telemarketing Sales Specialist will handle lower volume distributor and reseller accounts. Provide quick & efficient price & delivery quotes within specific parameters. Quotes will be sent to customers that meet certain criteria via telephone, email or fax.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization

ACCOUNTABILITIES

  • Provides price and delivery quotes on inbound calls from new customers, as well as assigned list of accounts, within customer timeline to customers within specific parameters. For price quotes, individual will utilize TTI suggested sale price and/or pricing history for that customer. Any price deviation in price must be reviewed and approved by the Sales Director or designee.
  • Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements.
  • Processes the customer's order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories. This is measured by your customers on time delivery and return material authorization (RMA) rate.
  • Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
  • Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per sales person and determined how many lines were on time and crossed checked for errors.
  • Appropriately quotes items that are Non Cancelable/Non Returnable (NCNR) and follows proper procedures in making sure documentation is kept on file to mitigate any potential inventory write off's.
  • Provides management with information regarding sales, new products and market strategy by assisting with the annual forecasting and activity on specific accounts.
  • Works with Regional Credit Manager to resolve customer credit issues by interfacing with both parties to resolve issue and close the sale.
  • Allows for a flexible work schedule when necessary, to service customers in different time zones.
  • Performs other related duties as assigned.

EDUCATION & EXPERIENCE

  • Requires a High School Diploma or GED. One to three years of customer service/sales support experience preferred, or an equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

  • Exhibits exceptional knowledge of company products and services.
  • Possesses excellent verbal and written communication skills, including excellent presentation skills.
  • Exhibits strong analytical, problem solving and negotiation skills.
  • Must be organized and able to prioritize and manage multiple tasks.
  • Ability to calculate discounts, commissions, proportions and percentages.
  • Ability to write reports and correspondence proficiently and professionally.
  • Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
  • Able to work with minimum supervision and make responsible decisions.
  • Possesses working knowledge of company policies, procedures and computer systems.
  • Ability to type 40 words per minute.
  • Knowledge of Microsoft Office applications (Excel, PowerPoint and Word) at an intermediate level required.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This position requires the use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

What we offer our team members:

  • A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Educational Assistance (Tuition Reimbursement).
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
  • A strong focus on giving back to our communities through philanthropic opportunities.

Want to learn more? Visit us at Working at TTI, Inc.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)