Sales Business Development Manager
3 weeks ago
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.
The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at
About The OpportunityAs a Sales Business Development Manager at Avaya, you will be responsible for managing strategic relationships with a key enterprise customers. Your role involves building strong partnerships, articulating a clear vision, and driving business value. You'll operate at the most strategic level within the account, implementing a broad strategy to earn customer acceptance and ensure successful service implementation.
You will play a pivotal role in driving revenue growth and expanding our market presence. Your expertise in cloud-based communication solutions and financial services will be instrumental in building strong client relationships and achieving sales targets.
Key Responsibilities:
1. Customer Relationship Management:
o Prospect, Partner & Engage with the customer to build strategic relationships.
o Identify and build trusted advisor relationships with key influencers and decision-makers, including CxOs.
o Understand client pain points and propose tailored CCaaS and UCaaS solutions.
o Coordinate executive business reviews and maintain long-term relationships with clients, ensuring customer satisfaction.
2. Strategic Selling:
o Sell at the most strategic level within the account.
o Work closely with internal Avaya teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams, and professional services).
o Define a CXO relationship strategy within the customer.
o Represent Avaya Solutions as a thought leader in CCaaS and UCaaS.
o Collaborate with technical teams to customize solutions based on client requirements.
o Conduct product demonstrations and presentations to showcase value propositions.
o Identify partnership opportunities with other ecosystem technology providers to grow the business.
3. Leadership and Autonomy:
o Operate with significant autonomy and discretion.
o Make informed decisions during routine customer engagement.
o Manage the sales pipeline via Salesforce.
4. Negotiation and Agreements:
o Participate in and lead negotiations and closing of legal agreements & contracts.
o Maintain an operating knowledge of Avaya's Cloud Solutions
5. Product Insights and Requirements:
o Understand and evangelize customer needs.
o Provide feedback on product requirements.
o Collaborate with marketing and communications to develop formal references, PR, and case studies.
• Bachelor's degree in business, Marketing, or related field.
• Proven track record in B2B sales, preferably within financial services or technology.
• Strong leadership presence and ability to command a room.
• Strong understanding of CCaaS and UCaaS solutions.
• Excellent communication skills (email, phone, face-to-face).
• Experience working with senior executives.
• Familiarity with Avaya & Azura services and solutions.
• Sales and negotiation expertise.
The pay range for this opportunity is from $201,800 to $252,200 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.
If your expectations fall outside of this range, but you are interested in this position we'd love to hear from you Humans, not 'bots' screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.
Our Benefits include:
• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
5 - 8 Years of ExperienceEducation
Bachelor degree or equivalent experienceEQUAL OPPORTUNITIES & PRIVACY STATEMENT
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
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