Sr Trust Operations Analyst

Trust Operations Analyst Sr, P3
Manages a wide range of private banking products, including deposits, loans, fee-based products, etc., to ensure excellent private banking services and practices.
QualificationsRequiredMinimum Experience

• 5+ years

FINRA Registrations

• 2 - TC Services Securities Registration Not Required (Registration and Licenses Indicator-United States of America)

Physical Requirements

• Physical Requirements: Manages a wide range of private banking products, including deposits, loans, fee-based products, etc., to ensure excellent private banking services and practices.

Skills and Competencies

• Interpersonal Relationships: Establishes and maintains credibility with clients and teammates. Establishes and maintains productive working relationships within and outside of own area. Seeks out what's common in conflicting points of view. Resolves potentially harmful differences between individuals and groups of people. Influences key individuals inside and outside own group and earns their respect. Contributes as a member on a variety of teams.
• Consulting: Analyzes and fully documents client requirements. Works with client to identify alternative solutions and associated pro's and con's. Applies experience to developing and executing multiple consulting assignments. Monitors consulting assignments versus expectations. Prepares proposals and presentations for a consulting opportunity. Manages all aspects and phases of a consulting relationship.
• Problem Solving: Ensures capture of lessons to be learned from a problem-solving effort. Organizes potential problem solvers and leads problem resolution efforts. Uses varying problem-solving approaches and techniques as appropriate. Contributes to standard practices for problem-solving approaches, tools, and processes. Develops successful resolutions to critical or wide-impact problems. Analyzes and synthesizes information and devises alternative resolution strategies.
• Effective Communications: Maintains focus on the topic at hand. Reviews others' writing or presentations and provides feedback and coaching. Employs appropriate methods of persuasion when soliciting agreement. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Adapts documents and presentations for the intended audience. Communicates well downward, upward, and outward.
• Relationship Management: Works with clients to address critical issues and resolve major problems. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis.
• Producing Results: Makes effective use of resources not under own direct control. Rarely repeats mistakes; learns and adapts from prior errors. Ensures time, resources, energy, and actions are focused on priorities that matter to the business. Reliably meets all team commitments, quotas, and goals. Communicates a strong sense of urgency about solving problems and getting work done. Takes risks in improving products and services while holding self and others accountable.
• Investment Consulting: Designs overall investment programs for clients, considering various complexities. Promotes the effectiveness of structured investment processes to maximize investment returns. Selects and supervises appropriate investment managers to ensure effective portfolio management. Defines and develops new investment opportunities that are feasible for clients. Advises on the use of portfolio management techniques for different types of investments. Consults on how to balance the trade-off between investment risk and return.
• Operations - Back Office: Implement operation workflow in accordance with specific business rules. Works in one or more 'back office' operations departments. Analyzes overall daily, weekly, monthly, and annual production requirements. Assesses the performance of tools and equipment used in a specific operations area. Explains major operations functions and their inter-relationships.
• Investment Management: Guides customers through details and rationales behind investment strategies. Develops customized investment packages for select clients. Analyzes financial statements as a basis for investment recommendations. Evaluates the risk-return profile of various potential investments. Manages investments for multiple or different types of customers. Works with a variety of investment instruments.
• Record Retention Policy: Advises on incorporating 'record retention' external best practices into internal policy development. Collaborates with internal control department to audit the effectiveness of record retention policies. Develops a record retention guide/manual that includes all of the policies, procedures, and standards within the financial institution. Evaluates the costs and benefits for established record storage and maintenance procedures. Detects the obstacles in record retention policy implementation and recommends corresponding solutions to eliminate them. Updates the current version of record retention policy to comply with new state and federal retention requirements.
• Fiduciary Responsibilities: Designs contingency planning related to fiduciary responsibilities to be used in the event of a banking system failure. Advises on the appropriate solutions to complex fiduciary problems. Determines and develops the criteria for assessing fiduciary services to ensure customer needs are met. Coaches on the adoption of advanced technologies and tools for fiduciary transactions. Trains others on standard processes to maximize the efficiency and effectiveness of fiduciary responsibilities. Supervises the development and management of fiduciary services.
• Trust Operations Management: Evaluates the quality of trust operations delivered throughout the organization. Controls financial investment risks and legal risks related to trust operations. Coordinates trust operations with other functions and interdependent parties, such as the legal department. Designs procedures, policies, and practical guidelines for trust operations. Builds and maintains relationships with clients and relevant agencies within the trust business. Sets investment income objectives and makes quarterly trust plans in order to achieve sales goals.
• Partnership Accounting: Evaluates issues and considerations in integrating tax planning across different lines of businesses for partner(s). Compares and contrasts an organization's tax practices and strategies against tax laws and regulations. Facilitates the resolution of all tax planning items, problems, and issues with tax agencies. Evaluates pending legislation and its impact on partnership accounting. Teaches others how to prepare and document a variety of partnership accounting practices. Advises on federal, state, and local tax requirements and their inter-relationships.
• Private Banking Services: Establishes and maintains relationships with existing and potential clients to enlarge customer network. Advises on generating customized private banking solutions for specific requirements of ultra high net worth clients. Works with various types of private banking products and services. Designs and applies the policies, key indicators, and processes of wealth management within department. Monitors the operation of private banking department to ensure operational and financial requirements are achieved. Optimizes and adjusts private banking products and services due to the market change.

Related SkillsClient Relationship Management, Commercial Mindset, Consultative Communication, Ethical Conduct, Executive Presence, Investment Strategy Acumen, Legal Acumen, Portfolio Management, Tax, Technical Writing, Trusts

Anticipated Posting End Date:

Base Pay Range: $60,300/yr. - $89,200/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

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